Well established Aerospace Manufacturing company has an immediate need for an experienced Customer Service Representative. Martinic Engineering a division of Trimas Aerospace has a rare opportunity to join this fast-paced team-oriented company offering some of the top wages and benefits in the valley. Candidates with a bachelor’s degree in a related field and a of minimum five (5) years of sales experience, preferably in an aerospace manufacturing environment; or an equivalent combination of education and experience are encouraged to apply.
Essential Duties, Responsibilities and Competencies
· Primary liaison between customer, engineering, manufacturing, finance, and quality departments to address customer related needs including but not limited to quotations, orders and general questions.
· Supports sales function in the processing of quotations and proposals including but not limited to cost collection, pricing work-up and signature approvals for customer submittal as well as quotation performance tracking.
· Spearheads order entry in a timely manner in line with internal policies including the management of customer portals as well as order entry performance tracking.
· Handles incoming requests for order status including expedite requests through coordination with Engineering, Operations, Planning, Quality and Purchasing as well as drives regular customer updates where required.
· Proactively manages on time delivery through close internal coordination and communicates status inclusive of recovery date information if applicable.
· Fields general customer inquiries and conducts internal research to respond in a timely manner.
· Builds and maintains strong positive relationships with customers and assures customer satisfaction by resolution of customer related issues as well as supporting in person meetings.
· Provides office support including but not limited to answering phones, filing, regular team interface and other administrative tasks as required.
· Ability to work extended hours as needed to ensure customer and company requirements are met on a timely basis. This could include work schedule requirements in excess of eight (8) hours and occasional Saturdays.
· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply critical thinking to resolve internal and external issues.
Education and/or Experience:
· Bachelor’s degree in related field and at least 5 years of account sales representative experience, preferably in an aerospace manufacturing environment; or equivalent combination of education and experience.
· To perform this job successfully, an individual should have knowledge of Manufacturing software, Spreadsheet software and Word Processing software.
Work Environment:
· The noise level in the work environment is usually quiet. The noise level can be loud to very loud for short periods when tracking or expediting orders requires plant or manufacturing exposure.
(The essential functions have been provided as examples of types of work performed by team members assigned to this job classification. The Company reserves the right to modify work assignments and/or to make reasonable accommodations so that qualified team members can perform the essential functions of the job. The physical and mental demands described above are representative of those required to successfully perform the essential functions of this job.)
This position requires access to information, or technology, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a (i) citizen or national of the United States; or (ii) a lawful permanent resident of the United States (i.e., “Green Card Holder”); or (iii) a person admitted to the United States as a refugee, or granted asylum, as specified under applicable law.count Representative role.
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
Experience:
- Account Sales: 5 years (Required)
Ability to Commute:
- Tolleson, AZ 85353 (Required)
Ability to Relocate:
- Tolleson, AZ 85353: Relocate before starting work (Required)
Work Location: In person