We are seeking an Inside Sales and Customer Service Representative with experience in the natural stone and surfaces industry for kitchen and bathroom countertops. The ideal candidate will be responsible for handling customer inquiries, generating internal sales, and providing excellent customer service, ensuring customer satisfaction and loyalty.
Main Responsibilities:
1. **Customer Service:** - Address customer inquiries in person, over the phone, and via email. - Advise customers on available options for natural stones and surfaces, including marble, granite, quartz, and other materials. - Resolve customer questions and issues promptly and efficiently.
2. **Sales:** - Generate and manage sales opportunities from initial inquiry to closing the sale. - Prepare and customize quotes and estimates according to customer needs and preferences. - Follow up on inquiries to convert them into concrete sales.
3. **Administration:** - Maintain accurate records of customer interactions and sales transactions in the CRM system. - Coordinate with the logistics and production teams to ensure timely delivery of products.
4. **Product Knowledge:** - Stay updated on the features, benefits, and trends of stone materials for kitchen and bathroom countertops. - Provide technical and maintenance information to customers to help them make informed decisions.
5. **Support and Training:** - Train new employees on products and sales techniques. - Participate in training events and seminars to improve product knowledge and sales skills.
Requirements:
- Previous experience in sales and/or customer service, preferably in the construction or interior design industry.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Negotiation skills and the ability
-bilingual is a plus
Job Types: Full-time, Contract
Pay: $16.00 per hour
Expected hours: 40 – 44 per week
Schedule:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Work Location: Multiple locations