Summary:
The Dispatcher is responsible for taking calls and managing units so that we are on time for emergency and non-emergency transports. They are to follow National EMS policies, protocols, and culture. Employees hired into this position are subject to a six-month introductory probationary period.
Essential Duties and Responsibilities:
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Answering the phone in the communications center
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Gathers all necessary information to dispatch calls.
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Effectively manages the units.
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Provides feedback to supervisor as needed.
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Achieves 95% compliance monthly.
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Accuracy with data entry
Minimum Qualifications:
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High School Diploma or GED
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Excellent Customer Service Skills
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Computer Skills: Microsoft Office, Excel, Word
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Good organizational skills
Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit for long periods of time. There is some walking, bending, and kneeling required in this position. While performing duties of this job, the employee is regularly required to use hands and fingers for typing and filing. Vision and hearing are required to perform this job while answering the telephone and entering call data into the computer.