JOB DUTIES
Responsible for answering incoming calls on an Automatic Call Distributions (ACD) system regarding the patient’s account balances. Address any basic patient billing questions to establish payment arrangements and to monitor those agreements. Work directly with attorneys to negotiate account balance settlements. Provide billing records when requested. Complete other duties as assigned.
Essential Functions
- Respond to Attorney Request for records via telephone, mail, fax or email monthly.
- Monitor and negotiate Attorney related accounts to a favorable settlement.
- Manage current payment plans every 30 – 60 days to ensure the agreed payments are being made and take the necessary steps when the patient defaults on the agreement.
- Take inbound calls from patients to assist with payment options on accounts with an outstanding high balance.
- Process payments for the arrangements established on the accounts
- Initiate Financial Hardship Screening and sending applications to the patient where appropriate.
- Collect new insurance information and submit the insurance information to the appropriate departments for billing when needed.
- Use basic skip tracing to locate patient phone numbers when needed.
Experience Requirements
Up to 1 year - Medical Billing - preferred
Up to 2 years - Customer Service - preferred
1 year - Professional office high volume environment - preferred
2 years - Debt Collection - preferred
2 years - experience with achieving standards of production - preferred
Additional Details:
Minimum of 3 years of sales experience can be substituted for debt collections
Education Requirements
High School Diploma or GED equivalent - required
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Vision insurance
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Work Location: In person