Rehab & Massage Scheduler
Location: Rogers, at Pinnacle Hills
Job Summary: Responsible for the front desk operations for the Physical Therapists, Occupational Therapists, Massage Therapists, and their patients.
Job Duties / Responsibilities:
- Scheduling physical, occupational and massage therapy patients for initial and follow-up visits
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Process referrals and coordination of care with outside physicians in addition to Highlands providers.
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Obtain and provide new patient paperwork, patient updates, and insurance information.
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Instruct/remind patients of appointment details.
- Collect patient payments and reconcile daily cash collections.
- Answers telephone, screen calls, takes messages, and provides information in accordance with established procedures.
- Maintains neat work and waiting areas.
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Corresponds to emails, phone calls, and Instant messages.
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Routinely address patients/family members’ questions and concerns regarding medical procedures and policies.
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Know where to locate assistance in accordance with patients’ needs.
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Coordination/follow-up with outside vendors for purchase orders.
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Data input into electronic medical record, faxing, scanning, printing documentation and handouts.
- Attend required staff meetings.
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Additional duties as assigned.
Required Skills/Abilities:
- High School Diploma
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Must be able to operate Microsoft Suite and operate a multi-line telephone.
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Must demonstrate professional behavior through verbal and written communications.
- Multi-tasker, detail -oriented, possess strong customer service skills with the ability to keep up in a fast-paced environment, and extremely flexible.
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Strong computer, problem solving, and organizational skills.
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Ability to work within a team environment.
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Required to be onsite to fulfill job duties.
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This job requires the use of machines and equipment located onsite.
Certifications/Licenses/Education/or Experience in a related field:
- High School Diploma
- 1 year of Oncology experience preferred.
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1-2 years of medical terminology and healthcare experience preferred.
Physical Requirements:
- Job requires lifting, bending, standing, and sitting for long periods of time.
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Must be able lift 25 pounds.
The Highlands Rehabilitation and Massage Scheduler is an integral part of our team to assist in improving the patient experience.