Job Description:
Focused Development Group, located in San Jose, CA, is seeking a Wireless Customer Service Associate to join our team. As a Wireless Customer Service Associate, you will be responsible for providing exceptional service to our wireless customers while driving sales and promoting our products and services. This is an opportunity to utilize your customer service skills and contribute to the success of our company.
Responsibilities:
- Assist customers with inquiries, and resolving issues related to wireless devices and services.
- Educate customers about our wireless products, plans, and promotions to drive sales and meet sales targets.
- Process sales transactions accurately and efficiently using our point-of-sale system.
- Actively engage with customers in-person and over the phone to identify their needs and recommend appropriate solutions.
- Maintain a clean and organized work environment to enhance the customer experience.
Requirements:
- Previous experience in customer service is preferred.
- Strong communication and interpersonal skills.
- Knowledge of wireless technology and devices preferred.
- Ability to multitask and work effectively in a fast-paced environment.
- Willingness to learn and adapt to new technologies and procedures.
Benefits:
- Competitive hourly pay: $18-$23 per hour, plus commission and bonuses.
- Opportunities for career advancement and professional development.
- Employee discounts on wireless services.
- Comprehensive training and ongoing support to help you excel in your role.
How to Apply:
If you are passionate about providing exceptional customer service and driving sales in the wireless industry, we want to hear from you! Please submit your resume and cover letter highlighting your relevant experience and why you would be a great fit for this position. Join our team at Focused Development Group and embark on a rewarding career in wireless customer service and sales!
Job Types: Full-time, Part-time
Pay: $18.00 - $23.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person