Host/Host - Seater
Job Type: Full-time
Company Introduction:
Chef Jeffeary Miskiri is Founder & Owner of a unique collective of Black, family and woman-owned products and restaurants in the Washington DC Metropolitan Area with a proven commitment of excellence to the communities they serve. Creole House of Cleveland will be his new restaurant in Cleveland Ohio. We are a hospitality group of eight different restaurants. The Miskiri Hospitality group is looking for team members that will deliver plus one service to our guests!
Job Description:
· Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
· Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager-on-Duty. Completes table/station chart with these assignments.
· Correctly completes all opening and side work duties of the host/host at the start of the shift, in a timely manner.
· Assists the Manager-on-Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.
· Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations.
· Immediately recognizes and greets arriving Guests, obtains Guests’ names, provides names to servers and directs guests to the appropriate waiting areas.
· Escorts Guests to their assigned table, to all Guests.
· Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.
· Accurately quotes waiting times to guests and correctly maintains the “wait” list.
· Informs Manager-on-Duty when waiting times are running over times quoted to our guests.
· Maintains cleanliness and organization of the host/host stand and lobby area throughout the shift.
· Monitors and enforces social distancing requirements in waiting areas as dictated by state and local social distancing regulations.
· Communicates to the Manager-on-Duty any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience.
· Acknowledges all departing guests and invites them to return.
· Answers phone to take orders from Take Out and Delivery orders.
· Takes, records and rings all food and beverage items ordered by Take Out Guests.
· Receives Take Out orders from Food Runner or kitchen staff, checks for accuracy, and addresses any inaccuracies.
· Correctly presents the Take Out Guest check and coordinates payment for all food and beverages sold with Bartender.
· Addresses any Take Out Guest complaints.
· Completes all closing duties in a timely manner.
· Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
· Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests.
· Performs all duties and maintains knowledge of all standards and procedures, as stated in the MHG Employee Training Packet – Host/ Host.
· Additional duties as assigned.
Competencies/Personal Characteristics
· Demonstrates a Guest first mindset, placing a high priority on the Guest experience
· Interacts regularly with Guests, demonstrating a genuine interest in Guests, and ensuring a superior dining experience for all Guests
Job Requirements
· Excellent Guest service skills and a strong work ethic
· Well-organized with ability to take and place food and beverage orders accurately
· Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
· Handle stress associated with responding to/solving problems
Physical Demands
· While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly
· Ability read, speak, write, and understand communication in English
· Must be able to lift, handle and carry (e.g. trays, small wares and equipment) at a minimum of 35 pounds frequently and up to 50 pounds occasionally.
· Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis
· Must be able to communicate effectively and listen attentively
WORK ENVIRONMENT
· Work is performed in a restaurant
· Position involves work on afternoons, nights, weekends, and holidays, as required
· Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke
· Temperature extremes range from working near 1800-degree Fahrenheit to working in a walk-in freezer of -10 degree Fahrenheit
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work Location: In person