Job Summary
The Optical Manager assists with the development and evaluation of processes and procedures while maintaining the effectiveness and productivity of the optical dispensary. Manage and lead the optical dispensary team to achieve company goals. Order, fabricate lenses and assemble eyewear for clients according to written measurements and fit lenses and frames for clients according to doctor and patient specifications.
General Accountabilities
- Uphold Company Core Values
- The Optical team manager is able to perform all tasks of an Optical Team Member and Lab Technician.
- Responsibility to train, motivate, and supervise optical team members in various office locations.
- Support team members in all office locations by managing purchasing and product inventory.
- The Optical team manager must have a thorough understanding of all processes of the organization and how the optical can contribute to organizational goals and objectives
- The Optical team manager will collaborate with executive leaders to develop department goals and communicate these goals to optical team members
- The Optical team manager will work closely with executives to develop a departmental budget, maintains expense reports, and confirms accuracy of billing statements and material invoices before submitting to accounts payable
- Responsibilities include maintaining optical team member employment records, determining team member schedules, and reporting time card detail reports to payroll
- The Optical team manager will exhibit good communication skills and work closely with peer leaders in other areas or office locations to coordinate daily activities
- Reviews and improves patient’s optical experience and is responsible for successful implementation and training
- Responsible for maintaining positive relations with vendors and sales representatives
- The Optical team manager will participate in leadership training throughout the year and can expect some travel
- The Company reserves the right to add or change the Optical team manager duties at any time
Skills: Other
- Able to communicate with others to convey information effectively.
- Demonstrate active listening skills while communicating with patients and fellow team members. Have the ability to take time to understand the points being made and ask questions as appropriate.
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Must be service oriented and actively seeking ways to help patients and fellow team members and offering assistance when possible.
- Exercise the ability to recognize when an experience or issue could be problematic or result in an unexpected outcome.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Required Qualifications
- Excellent customer service skills
- 3+ years retail experience
- Experience in a leadership or managerial role
- Valid ABO and NCLE certification OR willing to obtain certification and state license
- Associate or Bachelors’ degree preferred
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
Ability to Relocate:
- Albany, GA 31707: Relocate before starting work (Required)
Work Location: In person