This onsite leadership role will provide operational oversight, leadership, and management of all Warehousing, Kitting, and Fulfillment Operations of the Marketing Services Division - Highland Park facility. Provides support to Sales, Client Services, Estimating, Quality, and Personnel Management functions within the business. Focus is on operational planning, execution, and continuous improvement to meet company Key Performance Objectives in line with the Qualfon Mission and Values.
Operation Responsibilities:
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Oversee all Fulfillment and Warehouse operations with an emphasis on efficiency and customer care while being a Mentor, Manager, Messenger.
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Oversee, manage, and direct the Automated Production and/or Assembly and Fulfillment, Manual Assembly and Fulfillment, Receiving, Warehousing, and Inventory Management, and Order Picking, Packing and Shipping departments.
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Operational Quality Management, 6-S, and Lean Six-Sigma Leadership
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Manages and controls Contractor Staffing and Agency vendor partnerships
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Responsible to create and present Cost Estimating, Business Proposal, and Sales Support
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Evaluate existing systems and processes and implement redesigns to improve KPIs and efficiency.
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Establish clear and measurable goals for the production departments; develop applicable metrics and track achievement of goals.
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Lead other groups to address customer-impacting issues, armed with clear, data-driven business cases.
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Follow emerging trends and best practices in customer service to identify continuous improvement and efficiency/productivity opportunities.
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Prepare forecasts of expenditures/costs, tickets, types of issues, escalations, budgets, etc.
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Manage the appropriate budgets and ensure staffing levels are sufficient for sustained operations.
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Oversee the training and development of current/new hires to provide the level of service that exceed customer expectations
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Ensure full compliance with all regulations, compliance, and audit reports
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Voluntary Self-Identification of Disability Form