Overview:
We are currently seeking a compassionate and dedicated Behavioral Health Call Center Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to individuals seeking assistance with mental health concerns.
**Responsibilities:**
- Answer incoming calls from individuals seeking behavioral health services
- Provide information and resources to callers in a professional and empathetic manner
- Schedule appointments and follow up with clients as needed
- Maintain accurate and detailed records of all interactions
- Collaborate with healthcare professionals to ensure clients receive the appropriate care
**Qualifications:**
- Bachelor's degree in Psychology, Social Work, or related field (preferred)
- Previous experience in a call center or customer service role
- Knowledge of behavioral health services and resources
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
Experience:
- Proficient in English; bilingual in Spanish is a plus
- Previous experience in customer service, preferably in a medical office setting
- Knowledge of medical terminology is beneficial
- Strong data entry skills with attention to detail
- Ability to maintain professionalism and empathy when interacting with patients
Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you meet the qualifications above and are ready to make a difference in the healthcare industry, we encourage you to apply for the Call Center Representative position.
Job Types: Full-time, Part-time
Pay: $20.04 - $24.13 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Burbank, CA 91505 (Preferred)
Ability to Relocate:
- Burbank, CA 91505: Relocate before starting work (Required)
Work Location: In person