This opportunity offers a comprehensive and competitive compensation program, including Paid Time Off, Group Insurance, (Health, Dental, Vision, Life, ST/LTD), Leave Sharing, Retirement and Financial Benefits, (401k, Flex Spending Accounts), as well as Wellness Programs, Commuter Savings, Travel and Education Discounts, and more!
Position Summary
As a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) to support team and/or department objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.
Job Summary
Analyzes, designs, and develops technical solutions (interfaces, performance tuning, utilities or diagnostics) to technical and business problems. Provides level 2 and 3 technical support. Provides training to level 1 technicians. Develops solutions for internal and PMO sponsored projects. Performs capacity planning to predict usage trends for upcoming hardware/software needs. Makes recommendations to management for systems and supporting infrastructure purchases. Participates in assigned projects. Manage a team of Senior Systems Engineers. Coordinates and evaluates data circuit orders and reviews monthly billing for discrepancies.
Expected Contributions
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Manage a team of Network Architects with day-to-day and long-term tasks.
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Set priorities and goals for the team and individuals.
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Provide constructive feedback to team members.
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Provides Level II and Level III technical support and administration for network-based operating systems such as Cisco IOS, Juniper Junos, F5 load balancer, and Infoblox NIOS (8+ years of experience).
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Provides Level II and Level III technical support and administration for Routing and Switching (8+ years of experience).
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Provides Level II and Level III technical support and administration for network load balancing (8+ years of experience).
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Provides Level II and Level III technical support and administration for DNS and DHCP (8+ years of experience).
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Develop, define and create best practices processes for Network infrastructure, Data Circuit technologies and Wan design.
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Participate in a regular on-call rotation to provide 24/7 support.
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Works with all IT teams to develop solutions and provide knowledge domain expertise.
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Designs and administers security practices to meet various regulatory and policy requirements.
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Acts as subject matter expert for all Network.
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Acts as subject matter expert for all Load balancer related activities.
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Acts as subject matter expert for all DNS and DHCP related activities.
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Acts as subject matter expert for all Wireless, Circuit, and Wan designs.
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Resolve customer incidents and problems rapidly.
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Lead advanced troubleshooting efforts.
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Coordinate & participate service/support needs with vendors, technical support, application support, infrastructure support.
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Follow best practices for supported technology.
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Test and deploy security patches to identity systems to help maintain PCI, SOX and other regulatory compliance requirements.
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Develop documentation and train Level I technicians.
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Works within MVW change and release policies when implementing changes.
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Maintains, analyzes and troubleshoots the various and compute infrastructure to ensure all services optimally structured to provide defined service levels for:
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Uptime
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Stability
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Performance
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Quality
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Performs capacity planning and makes recommendations to ensure these optimum levels are achieved and sustained, and consistently improved.
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Troubleshoots advanced problems within all areas of IT.
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Participates on projects requiring Networking solutions.
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Develop automation scripts and custom scripts for support, monitoring and metrics gathering.
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Assess risks and recommended enhancements or alternatives.
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Open, track and report on data circuit outages.
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Develop relationships with circuit providers for escalation paths.
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Asist with circuit orders and monthly billing reviews.
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Other duties as assigned.
Candidate Profile
Education
- BA/B S technology or related degree or equivalent technical certification and experience
Related Work Experience
- 8+ years work experience in a similar network engineering position
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8+ years work experience in technical troubleshooting
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8+ years managing a technical team.
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Prefer cisco or juniper certifications
Skills and Attributes
- Technical Infrastructure
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Technical Specialization Technical Integration Customer Service Orientation
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Global Orientation
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Project Management
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Analytical Ability
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Problem Definition and Resolution
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Creativity
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Communications (Listening, Persuasiveness, Oral, Written) Leadership (Impact, Involvement, Change Management)
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People (Team Orientation, Judgment, Interpersonal Relations, Results/Goal Orientation, Resiliency/Adaptability)