COX’S DE HD Business Manager Job Description
Job Data
Job Title…………………. Finance Manager
Department……………... Vehicle Sales Department
Supervisor………………. General Sales Manager / GM
Summary Description
Direct responsibility for the Finance and Tag / Title operations of the Motorcycle Sales
Department.
Key Result Areas
- Business office operations
- Maintain a collaborative working relationship with other dealership departments
- Customer service
Major Duties and Responsibilities
1) Business office operations
- Oversee and direct the business office operational activities related to providing finance, tag / title and extended service programs.
- Produce acceptable levels of revenue and profits for the dealership by selling finance, and extended service programs to new and used motorcycle customers.
- Establish and maintain good working relationships with several finance sources, factory and otherwise.
- Actively recruit and maintain a strong market base for the providing of available finance products. Pro-actively use sales techniques.
- Analyze departmental activities and practices effective problem-solving techniques.
- Achieve monthly sales objectives and attain goals.
- Submit paperwork to and obtain approval from finance sources on all finance deals.
- Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc.
- Handle all rate quotations.
2) Maintain a collaborative working relationship with other dealership departments
- Act as a liaison to all departments in matters concerning Finance and other products the dealership offers its customers.
- Assist and support overall company policies and procedures and support the dealers philosophy.
- Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager.
- Provide supplemental assistance to a sales person in the Motorcycle Sales Department.
- Work in conjunction with the sales team.
3) Customer service
- Ensure high levels of Customer Service.
- Motivate entire staff to assure quality customer service to all clients.
- Maintain a quality assessment and improvement program to assure high quality service to all customers. Institute and employ a feature / benefit selling methodology so that all customers receive consistence treatment.
- Ensure that the delivery of any new or used motorcycle is and “EVENT” that will endear customer to the dealership.
- Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.
- Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”.
4) Other Duties
- Assist GSM with stocking of new and preowned units into DMS.
- Complete all title work in a timely manner.
- Provide sales floor management in GSM absence.
- Other duties as assigned.
Supervisory Responsibilities
- Set up and maintain an adequate program which will ensure a 100% turnover ratio to the Business Manager or F&I department.
- Ability to effectively supervise professional and non-professional personnel.
- Ability to make strong independent decisions and the demonstrated ability to learn quickly.
- Be the example to department employees and other dealership personnel by appearance, attendance, being on time for work, and open to flexible scheduling.
- Establish and maintain an efficient, organized, clean and professional business office.
- Responsible for informing the entire dealership staff of any new programs or promotions relative to F&I. Also develop promotional campaigns in conjunction with other departments.
Commitments
- Treat all employees and customers fairly, courteously, and with dignity.
- Be prompt and available for flexible scheduling.
- Be honest and fair in all business dealings.
- Meet or exceed sales quotas on a regular basis.
- Continually learn more about the products and services you sell. Attend training sessions to keep current with F&I sales techniques and other sales department issues.
Physical Demands
- The noise level is the work environment is occasionally loud.
- Occasionally requires the ability to balance and push an 800lb. motorcycle.
Working Conditions
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.
Job Type: Full-time
Pay: $65,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental pay types:
- Bonus opportunities
- Commission pay
Experience:
- Vehicle Sales: 1 year (Preferred)
- Vehicle Finance: 1 year (Preferred)
Ability to Relocate:
- West End, NC 27376: Relocate before starting work (Required)
Work Location: In person