Description of Job Duties
The Front Office Manager will be responsible for managing hotel front office operations, including managing a team of front office agents, and ensuring consistent guest service standards.
Core Functions
1. Adhere to Oxford Hotels & Resorts, LLC guidelines and core values to ensure the health, safety and comfort of our team members and guests.
2. Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Oxford Hotels & Resorts, LLC core values.
3. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
4. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
5. Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
6. Supervise all guest services department supervisors.
7. Review correspondence from guests and incident logs and direct staff according to information obtained.
8. Oversee all vendor and personnel contracts throughout the hotel.
9. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
10. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
11. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel, and communicate effectively with guests and fellow team members.
12. Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
13. Other duties as assigned.
Qualifications
· 2 to 5 years of hospitality related experience.
· Associate’s or bachelor’s degree preferred.
· Previous experience managing/supervising associates preferred.
· Proficiency in MS Office Suite.
· Experience with hotel operations software sales programs.
· Skillful in project planning/ tasks and able to prioritize projects/ tasks.
· Highly organized and efficient, pro-active and results driven, and ability to adapt and demonstrate flexibility. Leads by example and with integrity.
· Excellent communicator and team motivator. Business-like, socially engaged, passionate, expressive demonstrating a positive attitude.
Mental and Physical Demands
· Frequent: Sitting, standing for extended periods, walking throughout property, working on a computer, typing, filing, climbing stairs, and interacting with guests (speaking, listening, writing).
· Occasional: Lifting, pushing, and pulling guest luggage and property equipment up to 25 pounds. Occasional stooping and bending.
Job Type: Full-time
Pay: $68,000.00 - $74,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 2 years (Required)
Ability to Commute:
- San Francisco, CA 94102 (Required)
Ability to Relocate:
- San Francisco, CA 94102: Relocate before starting work (Required)
Work Location: In person