ASSERTIVE COMMUNITY TREATMENT (ACT) TEAM LEADER
Northern Lakes Community Mental Health Authority (NLCMHA) recognizes the value of and employs people with lived experience and believes strongly in Recovery and a Culture of Gentleness. To this end, this position requires a commitment to creating and maintaining a culture that “Expects Recovery” and “Encourages Gentleness”.
This position involves direct clinical service delivery serving the Assertive Community Treatment (ACT) Program. The position involves the development, implementation, coordination, and service delivery of a service component for NLCMHA. This position will provide direct clinical services to those served by the ACT Team, case consultation, and coordination. This individual shall strongly believe in recovery, the ability of all persons to heal, and will support these beliefs within program. This position requires substantial knowledge of applicable guidelines, reimbursement systems, and professional knowledge of services to mentally ill and developmentally disabled consumers of the public mental health system. A demonstrated exercise of judgment is required, as well as tact in dealing with the public. This position requires the monitoring of service delivery and volume. The position requires the exercise of substantial judgment in these duties and operates under the supervision of an Adult Operations Manager or Chief Operations Officer.
ESSENTIAL POSITION FUNCTIONS:
Team Lead Functions
- Team Lead functions are expected to approximate one-half of the full duties of the position.
- Establishes and implements procedures for monitoring of workflow and promoting enhanced staff performance.
- Coordinate and/or complete special projects as needed.
- Coordinate and maintain service coverage for area of responsibility.
- Ensure achievement of the MI Adult population Performance Indicators.
- Ensure services delivered meet the MDCH requirements related to Evidence Based Treatment (EBT).
- Keep informed of all significant activities, successes and problems of the area of assignment.
- Monitor service delivery and impact of service effectiveness as well as consumer satisfaction.
- Promote a healthy team approach to the service delivery system, manage conflicts, interpret administrative guidelines, and implement directives in a timely professional manner.
- Demonstrates skill in managed difficult situations and prioritizing competing demands.
- Maintain knowledge of the relationship between the programs and other services and resources within the NLCMHA system, as well as the whole human services network.
- Act as a liaison/consultant to other programs; be a resource to staff and the community at large seeking specialized services from NLCMHA.
- Conduct periodic needs assessments to assist in program development, maintenance of efficient effective services and accountability to consumers and groups.
- Advocate on behalf of the specialized population receiving services.
Clinical Functions:
- ACT Team Lead direct service expectation is 50% direct consumer contact and 50% administrative.
- Productivity requirement is 30% direct consumer contact.
- Provide direct clinical services to registered ACT consumers.
- Participate in the agency on-call system as a direct provider of ACT emergency services.
- Provide indirect services for registered consumers, including case consultation and coordination, advocacy and referral.
- Completes all necessary clinical evaluations.
- Will consult and actively participate in decisions regarding consumers and appropriate services.
- Participates actively in staff development activities including unit meetings, supervisory meetings, community meetings, applicable conferences and review of current literature regarding services to adults, children, and families.
- Work cooperatively with Primary Care Physicians, local Courts, Department of Human Services, Schools, ISD, Substance Abuse and other providers to promote provision of quality community-based services.
- Works cooperatively with other agency staff and different programs to ensure provision of quality services and transition to those services.
- Participates in NLCMHA Compliance, Utilization and Quality, Satisfaction and Outcome monitoring.
- Completes documentation of Crisis and Clinical Assessments, all IPOS and IPOS related documents, Progress Notes and Transfers/Discharges in compliance with documentation and contract requirements, and within time frames prescribed by NLCMHA policy.
- Work requires irregular hours to accommodate family need and service supervision.
SUPPLEMENTARY FUNCTIONS:
- May represent NLCMHA on internal/external committees or work groups to enhance organizational performance and development and quality of care, including Quality Improvement activities.
- May participate in community education/community caregiver activities.
- May receive and assist in resolving complaints or inquiries related to services provided by NLCMHA.
QUALIFICATIONS & COMPETENCIES:
Credentialed by NLCMHA to provide services in this professional discipline.
MINIMUM EDUCATION & EXPERIENCE:
Master's Degree in Social Work, Counseling or Psychology. Five (5) years directly related experience.
LICENSING or CERTIFICATIONS:
Must have licensure with the State of Michigan as a licensed professional: Licensed Masters Social Worker, Licensed Professional Counselor or Psychologist. Limited Licensed Masters Social Worker, Limited Licensed Professional Counselor or Masters Limited Psychologist may be considered. Must maintain licensure. Certification as a Certified Advanced Alcohol Drug Counselor preferred.
PAY: $71,096 - $81,096
BENEFITS:
- Medical Insurance (4 options)
- Dental Insurance (2 options)
- Vision Insurance (2 options)
- Health Savings Account
- Healthcare and dependent care flex spending account
- MERS Retirement Plan (with Employer matching up to 5%)
- Guaranteed step increase every year on your anniversary
- Paid Time Off (18 days in 1st year)
- Holidays (13 days)
- Sign On Bonus
- Referral Bonus (when you refer someone to join our team)
- Employee Assistance Program
- Short Term Disability
- Long Term Disability
- Accidental Death & Dismemberment Insurance
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
- This position may require irregular hours.
- This position may require travel by personal vehicle if an agency vehicle is not available.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasionally: Lifting up to 25 lbs. with or without assistance, Stretching/Reaching, Exposure to blood borne pathogens and infectious disease, Exposure to hazardous material, and Stooping (bend at waist)
- Frequently: Hand/finger dexterity, Talking in person, Talking on the telephone, Hearing in person, Hearing on the telephone, Vision for close work