Senior Project Manager (IT) (240218)
Job Summary
The Senior IT Project Manager has proven experience managing complex application and system development projects in a Scrum environment with the understanding that the approach varies based on the project and circumstances. This position is responsible for assembling the project team, assigning responsibilities, and managing schedules, resources, and budgets to ensure timely completion of assigned projects. This position requires professional maturity and flexibility in approach to ensure that projects are delivered on time, within budget, and that they meet project goals and Consumer Cellular expectations as defined by the documented scope, schedule, milestones and definition of done. The Senior IT Project Manager must be a credible and effective communicator, and successful in building relationships and rapport across all levels of the organization. This role will interface directly with internal resources, vendors, and partners, and requires the management of resources and activities to ensure project deliverables are met on time and within budget.
Responsibilities
- Manage IT software development and application support projects.
- Work with Product Owners and the business to understand project requirements.
- Develop and maintain project plans, including documentation of project scope, goals, benefits, deliverables, important milestones, timelines, schedules, internal and external resources, project dashboards, etc.
- Communicate the project status, requirements, and structure across the Project Management team and all necessary departments like Finance/Legal/HR/Marketing/Call Center.
- Manage daily progress of projects including risk assessment and problem resolution.
- Guide and perform strategic analysis for the project and proactively manage changes in project scope.
- Organize and manage all phases of the project to ensure on-time completion.
- Assemble and coordinate project team members, assigning individual responsibilities.
- Plan and oversee the preparation and dissemination of project communications.
- Lead issue identification, tracking, escalation and resolution.
- Monitors risk events before becoming issues and potential roadblocks.
- Work with Product Owners, Dev Managers, Scrum Masters, and task owners to create and update status and task reporting.
- Schedule and facilitate recurring meetings to review and monitor project tasks and status.
- Prepare and participate in quality review checkpoints.
- Track the build out of project testing and training needs.
- Manage various PMO and IT growth and improvement projects, as assigned.
Preferred Qualifications and Experience
- Bachelor’s degree in Computer Science, MIS, Business or equivalent education required.
- PMP preferred – or the ability to obtain within one year of hire.
- Agile certification preferred – or ability to obtain within one year of hire.
- Experience as a Scrum Master or Product Owner.
- 8+ years of IT project management experience in a highly collaborative IT environment required, to include managing projects with multiple product and business teams.
- High degree of efficiency with project management tools, such as Jira, Confluence, and Smartsheet.
- Experience in IT release planning and coordination of release activities required.
- Strong problem-resolution and analytical skills required.
- Excellent communication and interpersonal skills required.
- Flexible and adaptable in regard to learning, task assignments, and learning new technologies required.
- Understanding of the value of commitments to delivery made by a development team.
- Experience in Information Security, Telephony, and Call Center a plus.
- Demonstrates accountability, monitoring and reporting on project health and progress; manage what is measured.
Job Competencies
- Excellent written and oral communication skills; ability to communicate at all levels in the organization (with senior management, with technical and business-oriented project staff, with users and stakeholders).
- Ability to gain the confidence of the team as well as Executive-level stakeholders by communicating regularly, keeping commitments and delivering as promised.
- Ability to foster buy-in and cooperation through persuasion, influence, and persistence.
- Strong analytical and facilitation skills.
- Ability to work effectively independently, and as a member of a team, such as BAs, Product Owners, Developers, Scrum Masters and SW Testers.
- Able to negotiate with peers and superiors to ensure the work gets done.
- Ability to easily multitask and prioritize.
- Well-organized and capable of tracking, managing, and resolving issues on multiple projects simultaneously.
- Self-motivated, professional, flexible, comfortable with ambiguity in a diverse organizational environment.
- Continuous learner.
- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
Pre-employment background check and drug screen is required.
Primary Location: United States-Arizona-Scottsdale
Other Locations: United States-Arizona-Phoenix
Job: Information Technology
Schedule: Full-time
Travel: Yes, 5 % of the Time
Job Posting: Jun 14, 2024
Unposting Date: Ongoing