Member Experience Representative (Bilingual Preferred) - Exciting Opportunity at Benton REA
Are you a dedicated customer service professional seeking a rewarding career? Benton REA invites applications for a full-time Member Experience Representative. Join our team and take on responsibilities such as daily cash receipt balancing, accurate billing procedures, and delivering courteous service to our members and the public in a collaborative team environment.
Interested applicants must submit an application for employment to jobs@bentonrea.org. Please visit www.bentonrea.org/employment-opportunities for more information and a link to our job application.
Wage Range: $20.82 - $31.24 per hour
Key Emphases:
- Member Experience: Prioritize exceptional service to our members, ensuring a positive customer journey.
- Multi-Tasking: Manage various responsibilities simultaneously, demonstrating strong organizational skills.
- Problem Solving: Exhibit effective problem-solving abilities in addressing member inquiries and challenges.
- Spanish Speaking: Bilingual proficiency in Spanish is a plus to enhance member communication.
Minimum Qualifications:
- High school graduate or equivalent (GED)
- Two years of customer service experience
- Proficiency in general office tasks, computer peripherals
- Valid Washington State driver’s license
Compensation and Benefits:
- Excellent and comprehensive benefits package including Medical, Dental, Vision, Life, AD&D, STD, LTD, and Business Travel Accident insurance.
- 401k plan with employer match of up to 12%
- 4-10 work schedule, with every Friday off
- Generous Paid time off banks (vacation, sick, holidays, and personal business)
- Employee Assistance Program (EAP)
- Tuition Assistance
- Training and Development opportunities
Benton REA has offices in West Richland and Prosser, WA. Qualified applicants must be flexible to work at either office.
Submit your Application for Employment, cover letter, and résumé to jobs@bentonrea.org or mail to Benton REA, Attn: Human Resources, P.O. Box 1150, Prosser, WA 99350. Accepting Applications until the position is filled.
Job Type: Full-time
Pay: $20.82 - $31.24 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Prescription drug insurance
- Tuition reimbursement
- Vision insurance
Experience level:
Physical setting:
Experience:
- customer service: 2 years (Required)
Work Location: In person