**Overview:** We are seeking a dedicated Reservation Agent to join our team. As a Reservation Agent, you will be responsible for assisting customers with their booking inquiries and ensuring a seamless reservation process. **Responsibilities:** - Answer incoming calls and assist customers with booking reservations - Provide information on hotel amenities, room types, and rates - Process reservations accurately in the system - Handle customer inquiries and resolve any issues or complaints - Coordinate with other hotel departments to ensure guest satisfaction - Maintain a high level of professionalism and customer service at all times **Requirements:** - Previous experience in hospitality, hotel management, or customer service preferred - Proficiency in phone systems and reservation software - Strong communication and interpersonal skills - Ability to multitask and work in a fast-paced environment - Bilingual skills are a plus - Knowledge of front desk operations and guest relations Join our team as a Reservation Agent and be part of creating memorable experiences for our guests!
Job Type: Full-time
Pay: $19.17 - $20.21 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Waipahu, HI 96797 (Required)
Ability to Relocate:
- Waipahu, HI 96797: Relocate before starting work (Preferred)
Work Location: In person