Description:
About the State Fair of Texas
Since its inception in 1886, the State Fair of Texas has celebrated all things Texan by promoting agriculture, education, and community involvement through quality entertainment in a family-friendly environment. The State Fair of Texas is a 501(c)(3) nonprofit organization with proceeds helping to preserve and improve our home, Fair Park; underwrite museums, community initiatives, and scholarship programs to support students throughout the Lone Star State pursuing higher education; and help improve State Fair operations.
SUMMARY
This individual is mainly responsible for Guest Relations and Services. Making sure that materials, supplies, and any issues regarding guests are being handled in a timely manner. Also, handling administrative duties related to guests experience and requests.
DUTIES and RESPONSIBILITIES
Essential and other important responsibilities and duties may include, but are not limited to, the following:
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Responsible for providing, maintaining, and promoting hospitality at the highest level
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Welcoming and serving guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone.
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Delivering remarkable guest services
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Working in a Fair information booth, will call booth, phone bank, or in guest relations; be an ambassador for the State Fair.
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Be proactive with guests to answer any questions and resolve any issues; be flexible in handling guest situations while maintaining a positive attitude.
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Constantly interact with guests and staff
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Help create lifelong positive memories for our guests
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Assist with the Fair’s overall guest services activities to continuously improve the overall guest experience.
Requirements:
QUALIFICATIONS
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Understanding and alignment with the core values of the State Fair of Texas.
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An outgoing personality.
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Ready to accommodate all levels of guest interactions.
EXPERIENCE and TRAINING GUIDELINES
Any combination of experience that would likely provide the required knowledge is qualifying. A typical way to obtain the knowledge and abilities would be:
Preferred Education and/or Experience:
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High School Diploma or higher level of education.
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Previous work experience in customer service.
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Oral and written communication.
License or Certificate:
Possession of, or ability to obtain, an appropriate Texas driver's license.
SUPERVISION RECEIVED and EXERCISED
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Reports to Coordinator – Guest Relations.
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Work independently with minimal supervision.
WORKING CONDITIONS
Environmental Conditions:
Working outdoors in various weather conditions and on uneven and/or slippery surfaces, as necessary, especially during Fair time and special events.
Physical Conditions:
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Essential and other important responsibilities and duties require maintaining physical condition necessary for:
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Remaining in a stationary position for prolonged periods of time.
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Moving short and long distances to access office supplies, meet guests, perform duties within Fairgrounds, etc.
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Verbally communicate with both internal and external contacts.
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Occasionally lift objects no more than 25 pounds unassisted.
Work Schedules:
Can vary depending on events and volume of the crowd.