QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EXPERIENCE:
Experience in installation and maintenance of server and network infrastructure solutions and related software. Bachelor degree with a technical focus (engineering or computer science) preferred. A minimum of five years of direct IT experience is required. Duration as Systems Administrator runsfour to six years.
CERTIFICATIONS:
The following certifications or equivalent knowledge is applicable to this position:
CCNA, Microsoft Certified Solutions Associate (Server and O365),MCSE, ITIL, Vendor specific training
COMMUNICATION SKILLS:
This position requires handling confidential information in an appropriate manner. Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer's technical ability and communicate in a non-condescending manner.
DECISION MAKING/JUDGEMENT:
This position involves projects and/or assignments requiring decision-making authority regarding requirements, procedures, work plans, and scheduling. Although there are sometimes problem-solving guidelines for particular problems, there may be no existing procedures or instructions for those problems. The Administrator may be on their own in solving problems and determining satisfactory solutions. Ability to work independently and in a team setting is imperative.
OTHER SKILLS AND ABILITIES:
Must be able to learn and support new and quickly-changing technologies.
Ability to design technical solutions that meet customer requirements and HTS procedure and best practice guidelines.
Excellent interpersonal skills.
Good work habits under pressure.
Familiarity with a wide range of technology including network, server, storage, backup, virtualization, cloud and other infrastructure areas.
Must have a good command of the English language in order toprovide effective phone, desk-side, and email support.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Needs ability to use a keyboard and to enter and retrieve data.
Must have good eyesight to view computer monitor and phone.
Lifting and/or carrying of 15-30 lbs. or more and the pushing and pulling of carts when necessary.
Ability to climb ladders and work in small spaces