1-800 Radiator & A/C is seeking a professional, competent, motivated individual with exceptional customer service skills to join our team as an Inbound Call Center Representative . This is a full time position located at our Daphne, AL facility.
Ideal Candidate:
- Superior organizational and problem-solving skills*
- Superior communication and writing skills* *
- Excellent attention to detail* *
- Great team player* *
- Pro-active mindset* *
- Patience, composure and a friendly personality*
Responsibilities Include but are not limited to:
- Answer 75+ inbound calls per day from customers looking for price, availability and delivery information.
- Provide customer service to wholesale and retail customers.* *
- Generate new and repeat sales by providing product and technical information in a timely manner to customers.* *
- Determine customer requirements and expectations in order to recommend specific products and solutions.* *
- Accurately process customer transactions.* *
- Proactively recommend items needed by customers to increase customer satisfaction.* *
- Problem solve and assist customers in facilitating deliveries and minimize freight costs.* *
- Manage time effectively, meet personal goals and work effectively with all teams members.*
- Overtime may be required.*
- Possible 1/2 day Saturdays required once per month.
* Qualifications:
- Excellent telephone etiquette and listening skills.*
- Previous automotive parts sales/call center experience preferred* *
- Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking and stress tolerance* *
- Ability to achieve goals on a daily basis* *
- Positive attitude and willingness to learn* *
- Familiar with computers and Microsoft Office* *
- A great work ethic and self- motivated* *
- Bilingual Spanish speaking a plus*
Job Type: Full-time
Pay: $35,000.00 - $38,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
Schedule:
- Monday to Friday
- Weekends as needed
Travel requirement:
Work Location: In person