JOB DESCRIPTION Resident Services Coordinator CPAH Family Properties
Duration: Permanent, Full-time (40 hours/week) Non-Exempt Position
Reports To: CPAH’s Resident Services Manager
Salary Range: $55,000-$57,000 + competitive benefits, opportunity for bilingual pay differential.
Benefits: Medical, Vision & Dental Insurance premiums 100% covered for employee;
Employer Funded 403(b) Pension;
Vacation, Holidays, Sick Leave, Bereavement;
Life Insurance, Short Term and Long-Term Disability;
Two weeks parental leave;
Employee Assistance Program;
Sabbatical (four weeks paid) after seven years;
Approximate 36-hour work week - four hours “wellness” benefit, compensation is based on 40 hours.
About CPAH:
Join us at Community Partners for Affordable Housing (CPAH) and be part of a team dedicated to supporting our growing organization, currently serving over 500 households in Washington County and SW Portland.
CPAH is dedicated not only to ensuring equitable access to housing, but also to building a team that reflects the diversity of our residents and represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Position Overview:
The Resident Services Coordinator provides direct program implementation of CPAH’s resident services programs and activities, focusing on eviction prevention and housing stabilization. Tasks include providing resource and referral information, coordinating with on-site property management and community-based services, organizing community building activities, tracking outcomes and compiling reports, partnership development, supporting volunteers and agency interns and assisting with the Resident Advisory Committee.
You will spend your time working at three different apartment buildings in Tigard providing eviction prevention and housing stabilization for families. This includes on-site resident services office hours, community building, and connecting residents to important resources in the community.
Primary Responsibilities:
- Provide community resources to households to assist with eviction prevention and housing stabilization.
- Coordinate with on-site property management to address resident issues.
- Coordinate closely with services provider(s) providing case management for residents living in CPAH properties
- Coordinate and implement community building activities as well as health and wellness activities for residents to build a positive community culture.
- Understand and support the needs of vulnerable families living in affordable housing.
- Track activities and outcomes and assist management in compiling reports.
- Develop partnerships with external organizations.
- Provide guidance to community volunteers and agency interns.
- Support the Resident Advisory Council and CPAH Youth Program.
Qualifications:
To be successful a Resident Services Coordinator, you will need to meet the minimum qualifications and commit to building an inclusive work environment.
- At least two years’ experience providing direct service in a social service setting, including work with older individuals.
- Experience working with diverse populations.
- Experience and ability to work with people who have housing barriers, challenges, and are vulnerable.
- Experience collaborating with community partners and service providers to meet resident needs.
- Desire and ability to work with affordable housing residents in an enriching, positive, and safe environment.
- Strong verbal and written communication skills, including ability to effectively communicate with upset individuals.
- Experience using resident centered, trauma informed, and de-escalation practices.
- Proven ability to work with efficiency and flexibility.
- Passionate about CPAH’s mission and impact.
- Ability to maintain appropriate professional boundaries with residents.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Word
- Ability to enter and review data.
As an equal opportunity employer, CPAH is committed to building a culturally diverse and inclusive environment and we are actively seeking to recruit a diverse applicant pool.
Bilingual and/or multicultural individuals are encouraged to apply. CPAH values experience working with historically underserved populations and communities of color and offers a pay differential for staff who can speak languages relevant to our resident community.
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job, and believe you would be the best fit, we encourage you to apply; please use your cover letter or introductory email to explain how you will accomplish parts of the job for which you have less experience. If you are unsure whether you meet the qualifications of this position, please feel free to contact us.
CPAH values passion around affordable housing. And not to be understated, a sense of humor and desire to be part of a learning and growing team.
Unique Job Conditions:
Requires occasional participation in evening and weekend meetings or events.
Occasionally required to lift more than 25 pounds.
This job is primarily performed in an office setting and in apartment buildings where residents live, with some availability to work remotely.
To Apply:
Both a resume and a cover letter are required, and great cover letters describe your interest and qualifications (including equivalent experience) for this position, your commitment to diversity, equity, and inclusion, and your perspective on affordable housing in our community.
To apply for this job, email your cover letter and resume to jobs@cpahoregon.org.
For more information on CPAH, please visit our website at cpahoregon.org.
This position will be open until filled.
Job Type: Full-time
Pay: $55,000.00 - $57,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- A cover letter is required to be considered for this position. Have you attached your cover letter?
Work Location: Hybrid remote in Portland, OR 97239