Overview
Who are we?
Specialist Networks Operations Ltd. is a Network Managed Services provider. Formed in 2017, SNO has grown to be a trusted authority in the monitoring and management of IT systems and networks.
Created to support the massive growth in Open Access infrastructures globally, SNO provides a comprehensive range of services that allows network operators to build, run, optimize and manage their large-scale networks on a 24/7/365 basis.
Based in the UK and the US, SNO has the talent, the tools and the team to ensure customer network operations run smoothly and that the network is highly available.
What’s it like to work for us?
SNO is committed to creating a smarter tomorrow for our customers. To do this we need talented people who share a passion for building customer relationships and solving customer problems.
We operate with honesty, integrity and respect, and value collaboration, innovative thinking and customer focus in everything that we do.
If you enjoy work in a dynamic and diverse environment, then we could be an excellent fit for each other.
Job Description:
Managed Services IT Technician Support will have extensive experience providing 24x7x365 support for both internal and external managed services. This role requires a high level of technical expertise, problem-solving ability, and a commitment to delivering top-notch customer service.
Key Responsibilities:
Internal and External 24x7x365 Technical Support
Provide round-the-clock Tier 1 and Tier 2 support for hardware, software, and network issues.
Respond promptly to incidents and service requests, ensuring minimal downtime and disruption. Maintain detailed and accurate records of issues, resolutions, and activities using a ticketing system.
Manage and maintain servers, workstations, and network devices to ensure optimal performance.
Perform routine maintenance tasks such as updates, patches, backups, and security checks.
Ensure systems are secure, optimized, and compliant with industry standards and best practices.
Serve as a primary point of contact for assigned client accounts, providing personalized support and solutions.
Develop and maintain strong client relationships, understanding their business needs and IT requirements.
Provide recommendations and implement solutions to enhance clients’ IT environments.
Assist in planning, coordinating, and executing IT projects, including system upgrades, migrations, and deployments.
Collaborate with clients and internal teams to ensure successful project outcomes.
Document project plans, progress, and results.
Monitor internal and client systems for performance, availability, and security issues.
Proactively identify potential problems and implement preventive measures to avoid system outages.
Handle incident management, including root cause analysis and implementation of corrective actions.
Create and update technical documentation, including user manuals, system configurations, and standard operating procedures.
Qualifications
Proven experience in a managed services environment, supporting both internal and external clients in a 24x7x365 setting.
Strong knowledge of Windows and Linux operating systems.
Proficiency in network administration, including switches, routers, firewalls, and VPNs.
Experience with virtualization technologies such as VMware or Hyper-V.
Familiarity with cloud services (e.g., AWS, Azure) and SaaS applications.
Excellent problem-solving and analytical skills.
Strong interpersonal and communication skills.
Ability to work independently and as part of a team.
Relevant certifications CompTIA A+, Network+, Microsoft Certified: Azure Administrator) are a plus. Education and Experience:
Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
Minimum of 3-5 years of experience in IT support and managed services, with a focus on 24x7x365 environments.
What you’ll get from us
- Great career prospects - once you have been trained on our systems and processes, you’ll have the opportunity to progress with us. We love a success story.
- Work with knowledgeable, high-achieving, experienced and fun colleagues.
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance.
- Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us better as a company.
Sounds like you?
If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at SNO. If you’re still not convinced, drop us a line at careers@sno.cloud and we’ll arrange an informal chat about the role.
Job Type: Full-time
Pay: $48,000 -65,000 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Holidays
Schedule:
- Monday – Friday 8hrs/40hrs a week
- Saturday – Sunday off
· Shift Weekend Rotation
Work Location: In Office – Dallas, TX 75234
Job Type: Full-time
Pay: $21.63 - $31.25 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Rotating weekends
Experience:
- Help desk: 3 years (Required)
- Windows: 3 years (Required)
Ability to Commute:
Ability to Relocate:
- Irving, TX: Relocate before starting work (Required)
Work Location: In person