The Anchorage, Alaska warehouse is currently looking to add an Experienced Customer Service/Warehouse Associate to our team. This position requires Forklift Certification and must be experienced in computer applications and accounting software including MS Office (Word, Excel, Outlook) and Macola.
We are a family-owned company, six generations strong for over 135 years under the same family management. Currently, Seattle-Tacoma Box conducts manufacturing and supports assembly operations and warehouses in Washington, Alaska, Oregon, California, and Arizona. The company specializes in the manufacturing of corrugated, corrugated plastic and wooden packaging used throughout the food industry.
SUMMARY:
The purpose of this position is to service new and existing accounts and process orders for merchandise received by telephone, fax, E-mail or personally from customer or company employee for Seattle Tacoma Box Company. This job is essential to Seattle Tacoma Box Company in that it aids our sales force in ensuring customer needs and expectations are met.
Additionally, this position receives, stores, and loads products within establishments by performing the following duties.
Essential Job Functions:
- Drives a forklift to load and unload, inbound and outbound product and move product within the warehouse.
- Enter sales orders in Macola.
- Uses computer to enter records.
- Prepare purchase orders and receive against them when product comes in.
- Assembles customer orders from stock and places orders on pallets or loads for customer pickup.
- Records amounts of materials or items received or distributed.
- Initiate and follow-up with customers and vendors to sell or resolve problems, answer questions, provide reports and correspondence.
- Process, review and monitor inventories.
- Responsible for taking physical inventories at quarter end.
- Create and print bills of lading for shipments.
- Communicate with coworkers, vendors and customers to resolve discrepancies in a courteous and professional manner.
- Reads customer order, shipping order, or requisition to determine items to be moved, gathered or distributed.
- Conveys materials and items from receiving areas to storage or to other designated areas.
- Marks materials with identifying information.
- Weighs or counts items for distribution.
- Warehouse organization.
- Assist in warehouse function.
- Other duties may be assigned.
Required Knowledge Skills and Abilities:
- Forklift Certified
- Knowledge and skill in computer applications and accounting software including MS Office (Word, Excel, Outlook) and Macola.
- Excellent verbal and written communication skills with emphasis on active listening and ability to present numerical data effectively.
- Excellent problem solving, investigative skills and decision-making skills.
- Excellent customer service with the ability to manage difficult or emotional customer situations.
- Good attention to detail and good knowledge and ability to communicate with various personalities.
- Ability to effectively establish rapport, and promptly respond to questions/requests from customers, sales team or managers.
- Ability to interpret a variety of instructions furnished in written or oral form.
- Ability to multi-task and organize and prioritize work and take initiative to meet deadlines.
- Ability to adapt to frequent changes, delays, or unexpected events in the work environment; finding the best approach to fit the situation.
- Ability to use equipment and materials properly and observe safety and security procedures.
- Consistently at work and on time, ensures work responsibilities are covered when absent.
- Ability to take instructions from and respond to management direction - Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Must be available and able to work occasional evenings and weekends due to customer call outs.
Education:
- High school diploma or equivalent required
Experience:
- 2 years of related warehouse experience strongly preferred
- 2+ years in computer applications and accounting software including MS Office (Word, Excel, Outlook) and Macola.
- Forklift
Certificates and Licenses:
- Forklift Certification (Required)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Essential Physical Requirements (include but are not limited to):
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must lift and/or move up to 50 pounds. Specific vision abilities required by this job include Peripheral vision and Depth perception. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
Location:
- Anchorage, AK. Work is performed in a warehouse setting.
Seattle-Tacoma Box Company is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business need. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
The Seattle-Tacoma Box Company family of companies strongly believes in the right of our employees to make medically based decisions befitting and reflective of their morals and values. We do not and shall not, discriminate against anyone based on any factor of their lives, including vaccination status.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you able to pass a pre-employment drug screening?
Experience:
- Warehouse experience: 2 years (Preferred)
Language:
Ability to Relocate:
- Anchorage, AK 99507: Relocate before starting work (Required)
Work Location: In person