Job Overview:
We are seeking a vibrant and enthusiastic Guest Services Representative to join our team at Asphalt Green’s Upper East Side campus (1750 York Avenue at East 91st St.). The ideal candidate will be dedicated to providing exceptional customer service; ensuring every member and guest has a positive and memorable experience. Qualified candidates are the people who get deep personal satisfaction from helping others. This role is integral in maintaining high levels of customer satisfaction and fostering a welcoming atmosphere. Our campus is busy with members, program users and guests both adults and children (see www.asphaltgreen.org for more information on who we are!). This is a unique opportunity to use customer focused skills in a nonprofit organization focused on sports and fitness. All employees use our facilities at no cost, so no need for health club membership.
Schedule:
Days: Saturdays and Sundays
Hours: 9:00 AM to 5:00 PM
Key Responsibilities:
- Greet and welcome members, guests, and visitors with a warm and friendly demeanor.
- Manage and resolve customer complaints and issues proactively and professionally.
- Assist members and guests with check-in and check-out procedures, ensuring smooth and efficient service.
- Provide accurate information about programs, services, and membership options.
- Monitor access to the facility, ensuring security and safety protocols are followed.
- Assist with membership sales, including explaining membership benefits and processing enrollments/registrations, printing membership cards.
- Maintain a clean and organized front desk and lobby area.
- Distribute towels to guests and process sales transactions via the POS.
- Handle phone inquiries and direct calls to appropriate departments.
- Assist with administrative tasks such as data entry, filing, and maintaining records.
- Collaborate with team members to ensure a positive and cohesive working environment.
- Serve as a resource and information clearinghouse to AG program staff.
High school diploma or equivalent.- Previous experience in customer service, hospitality, or front desk operations.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and experience with customer management software.
- Flexibility to work evenings, weekends, and holidays as needed.
- CPR and First Aid certification is a plus.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to lift up to 25 pounds.