Hi,
Greetings from E-IT,
Kindly share your updated resume if interested.
Role: End User Field Support Engineer
Location: 4221 West John Carpenter Freeway, Irving, TX 75063
Hire-type: Contract/Full-time
Job Description:
- Dedicated Field support engineers should be available for hands and feet support
- Scope of Activities: Summary:
o Desktop hands and feet support
o IMAC support
o Asset refresh
o Asset disposal activity (Excluding physical disposal)
o Hardware break-fix of end-user devices
o Mobile device troubleshooting.
o Conference room support – Audio-Video conferencing room support
o Smart hands support.
o Incident recording and update using Service Now ticketing tool.
o Liaison with other teams onsite and offshore, SD, L2 and L3 group as needed .
o Third Party / OEM Vendor coordination
Key Activities:
- Provide onsite support as per site categorization to provide operational and technical support
- Network & Telecom devices are included in support across all sites under Hands & feet support model.
- Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
- Coordinate for EUC service related activities with the Service Desk and other resolver teams
- Perform support for application certifications and deployment for end point software.
- Coordinate with third party as necessary to keep Equipment and Software in good working order.
- Coordinate the activities of Sub Contractor Personnel and third parties providing Support, including: (i) packing and unpacking; (ii) shipping and receiving; (iii) third party vendor technical interactions, including interactions regarding warranty and procurement based on warranty information provided by; and (iv) any other coordination required for Sub contractor’s performance of Services.
- Follow the process and procedure defined in the Service Standards regarding OEM recall notices sent to or provided to Sub Contractor.
Job Types: Full-time, Contract
Pay: $21.81 - $23.06 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
Work Location: In person