- Kimpton Overland Hotel - Assist Housekeeping team with overall task of maintaining cleanliness throughout the hotel. Inspect guestrooms to ensure cleanliness standards are met and maintained. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff's job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment.
- Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house. Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations. Ensure proper use of cleaning equipment and supplies.
- Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning.
- Ensure maintenance problems are promptly reported to Engineering through proper channels.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Log items into the Lost and Found and respond to inquiries regarding lost items.
- On time and at work when scheduled and in proper uniform.
- Attend department meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Report any incidents of guest dissatisfaction or matters of significance to manager / supervisor so that corrective measures may be taken.
- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager/supervisor before leaving work area for any reason.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
- Any other duties / tasks as requested by management.
QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience:
High school education plus schooling in hospitality management, business or related experience. Two or more years of related experience. Familiarity with hospitality industry practices preferred.
What you bring:
Ability to effectively and efficiently work with team to resolve operational problems in compliance with policies and procedures. Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies. Ability to timely compile facts/figures, identify, investigate and resolve matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, phone and other office equipment. Attention to details with good organizational and efficient time management skills.
Ability to work in a fast-paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
Benefits for full-time employees may include:
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan with Company Match
- Paid Time Off, Vacation and Holidays
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
- Benefits may vary by location.
Part-Time Benefits Also Available!
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
EEO/VET/DISABLED
Compensation: $16.00