Job Summary:
Join our dynamic team at Whiteline Express, Ltd as an IT Generalist based in Plymouth, Michigan. As an integral part of our IT department, you will be responsible for a wide range of tasks to ensure the smooth operation of our IT systems and networks.'
The IT Generalist will have the opportunity to multi-task and thrive in a fast-paced work environment, and will have the chance to interact with all levels and departments within our company, get hands on experience with enterprise software and application tools, and will provide technical advice and solutions to users by undertaking technical troubleshooting
Duties:
- Troubleshoot and resolve IT issues promptly to minimize downtime.
- Provide first level support for all systems and ensure appropriate escalation to appropriate departments.
- Support users and drivers within a particular area and aim to maintain an environment that enables them to perform their own role efficiently.
- React swiftly to reported problems in a manner with our vendors ensuring the problem is kept up to date until there has been a resolution.
- Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required.
- Ensure that telematic systems malfunctions are identified and repaired in accordance with all relevant regulations.
- Ensure that repaired/refurbished telematic equipment is tested and performs as expected.
- Stay updated on industry trends and technologies to recommend improvements.
Skills:
- High school diploma or equivalent is required; college degree in related field strongly preferred.
- Excellent communications skills that could assist non-technical users in a professional and friendly manner.
- Demonstrated PC literacy with a good working knowledge of Microsoft Office and Outlook required.
- Experience Windows 10, 11, Android, and iOS required.
- Basic understanding of and experience with any languages (Python, VBScript, HTML, PHP, C#, C++, XML, or SQL) is preferred.
- Ability to troubleshoot computer and device-related issues both in person and over the phone with both local and remote employees.
- The ability to work in-office full-time.
Join us at Whiteline Express, where you can showcase your IT expertise, contribute to our technological advancements, and grow professionally in a collaborative environment. Apply now to be part of our innovative team!
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- IT Generalist: 2 years (Required)
Ability to Commute:
- Plymouth, MI 48170 (Required)
Ability to Relocate:
- Plymouth, MI 48170: Relocate before starting work (Required)
Work Location: In person