Looking for part time night audit position, hours 11pm-7am for weekends (Saturday and Sunday) possibility for full time (35-40 hours) if willing to work some day/evening shifts during the week in addition to the overnight shift on the weekends.
Essential Tasks:
- Management of the daily front office hotel operations and creating an excellent guest experience. Interact with guest for guest feedback and maintaining high hotel guest service scores.
- The position will require working a regularly scheduled front desk shift which will include overnights, weekends and holidays in accordance to hotel and the General Manager’s needs.
- Coordinates in taking, recording, canceling reservations, wake up calls, checking guests in and out with guest service and satisfaction as our #1 priority.
- Take care of housekeeping and maintenance jobs for guests when housekeeping & maintenance personnel have left for the day. This includes assisting in washing, drying and folding of linens during downtime.
- Verify daily printout listing guest arrivals, departures, guest’s folios and all other necessary functions.
- Have knowledge of hotel including services, features, amenities, local attractions, and restaurants. Maintain accurate records on your shift and have knowledge of reward and frequent traveler programs.
- Answer telephone (within three [3] rings & follow script) in a courteous and professional manner.
- Perform all aspects of front desk operations; record all information reporting unusual occurrences or requests to manager immediately. Use passwords with discretion log off workstation when leaving area.
- Keep front desk, back office, sweet shop, lobby and all public areas clean and stocked at all times. Keep coffee, tea and water filled at all times in breakfast area. Fold linens as needed. Maintain clean environment for hotel guests.
- Follow all Hampton Standards, prepare for Quality Assurance, ensure customer satisfaction, active enrollment of new members to Honors loyalty Program and display proper customer service skills.
- Enforce all operational policies, such as credit card authorizations, safe deposit boxes, no-shows, same day cancellations, etc.
- Maintain effective security on keys kept at the Front Desk. Make sure that electronic locking system security is properly handled.
- The Auditor must be dressed in proper attire and report to work on time. This entails clean and well pressed uniforms, name badges and in compliance to our hotel policies and procedures.
- All staff and guest incidences are to be reported to the General Manager, properly documented and maintained in the appropriate file until resolved.
- Any and all call outs must be done 4 or more hours before scheduled shift is set to begin.
- Operating the accounting computer system, balancing room and phone revenue, balancing accounts and pay-outs, preparing A/R statements, researching and resolving out-of-balance situations and printing, collating and filing reports.
- Keeping track of, charging, or reinstating No Show reservations and properly filing No Show receipts – including preparing No Show Letter to be sent to guests
- Set up breakfast for scheduled time per standards, must be setup by 5:00am for punctual opening. Ensure all the necessary items per weekly menu are put out for that date.
- All team members are required to follow protocol when closing their shifts. Accounts should be closed for specified user name, and cash drawers should be counted and verified by both incoming and outgoing staff.
- Have a thorough knowledge of all emergency procedures and how to follow the steps.
- Perform all other duties as requested by Supervisor or Manager.
Job Types: Full-time, Part-time
Pay: $17.00 per hour
Expected hours: 16 per week
Benefits:
Schedule:
- Every weekend
- Night shift
- Overnight shift
- Weekends only
Work setting:
Work Location: In person