Overview:
Summary Statement:
The Luxury Services Manager will support the General Manager of Luxury Services within Crockfords and lead the department in achieving its operational and financial goals by managing the day-to-day operations for the Luxury Services department.
Job Duties:
Primary Job Duties: – Includes but is not limited to:
- Manage the daily operation for the Luxury Services department, ensuring seamlessness in stay regarding high-profile casino and VIP guests.
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Oversees the F&B operations of In Room Dining, In-Villa meal services, as well as overall F&B operations of the Baccarat space, wine and liquor selection, and inventory control.
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Assists with planning and execution of private functions within the Villas, Presidential and Palace suites to include menu selections, pricing and staffing of the event.
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Partners with the culinary team on the development and implementation of offerings, menu presentations and menu education of the Butlers.
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Aid with Butler assignments, scheduling, and FTE management (Time-off requests, EOs, and EDOs).
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Email Hosts and Admins for amenity, food, and beverage approvals during the pre-arrival and stay dates.
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Ensure all Floral, IRD, and Host amenities are set up in suite prior to guest arrivals and in accordance to the guest profile.
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Consolidate guest information from the daily shift pass-down, input on guest profile(s), review for accuracy updates, and protect the confidentiality of guest preference profiles within the Department.
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Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
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Perform other job-related duties as requested.
Qualifications:
Qualifications: Includes but is not limited to:
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Working knowledge of Point-of-Sale systems, Property Management systems and Casino Player Tracking systems.
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Experience managing a workforce of at least thirty employees.
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Strong decision-making skills while managing multiple priorities.
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Ability to work varied shifts, including nights, weekends, and holidays.
Preferred:
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Trained in Forbes Travel Guide standards.
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Experience working in a call center, concierge, fine dining restaurant, front desk, and/or VIP Lounge.
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At least three years of directly related operational management experience at a similar leadership level.
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At least two years’ experience in Food and Beverage in a related field.
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Working knowledge and experience with OPERA. Working knowledge of HotSOS.
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Working knowledge of Konami Synkros, Symphony, and/or Cisco.
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Bachelor’s degree in a related field.
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Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- At least 21 years of age.
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High School Diploma or equivalent.
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Minimum five years experience within Hotel Operations or a directly related operational area/field.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
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Ability to obtain the following:
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Nevada Gaming Registration
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Alcohol Awareness Card
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Food Handling Card