Job Summary: The Data Center Technician provides support to ensure the integrity, stability, and efficiency of technical systems and/or to provide a high level of technical support services. This position is responsible for tracking, monitoring, and resolving issues in the data center as they arise, escalating issues where appropriate, and reports to a director, manager, or lead data center technician.
Pay Rate: $35.00 - $45.00 per hour
Type of Role: Individual contributor performing routine tasks for projects or colleagues
Impact of Decision Making: Resolves routine to moderately complex issues in routine to moderate situations; impact is typically limited to own work area
Setting and Receiving Direction: Works within established procedures with moderate degree of supervision
Essential Functions:
- Provides creative solutions to technical problems
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Handles multiple incoming priorities effectively
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Travels up to 75% for acquisition and normal business functions
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Meets or exceeds current required Service Level Agreements for issue resolution
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Participates in problem resolution, data entry, data tracking, and issue follow-up
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Escalates problems that can't be resolved to the appropriate teams in a timely manner
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Completes ongoing documentation of new processes and procedures
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Assists department with identifying the impact of new version/system upgrades
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Communicates downtimes, upgrades, and essential information to appropriate leadership
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Keeps Manager, Director, and Lead Data Center Technician apprised of workflow problems, project status, and suggestions for process improvements
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Encourages, maintains, and develops a professional business relationship with internal and external teams by providing prompt, efficient, and professional service always
Additional Responsibilities:
- May be a resource for other technical teams or end users
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Participate in the development of end-user training materials
- Provides after-hours, on-call, and holiday support as required
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Other duties as requested or required
Knowledge / Skills / Abilities:
Accountability
Data Center Technician
Communication
Clearly, honestly, and respectfully presents ideas, information, and viewpoints both verbally and in writing and encourages others to do the same. Listens actively and seeks to understand others
Explains - Communicates in a clear and concise manner; covers all the relevant points and listens carefully to accurately understand the message being communicated; responds to issues raised by others in a timely manner
Interpersonal Effectiveness
Creates and sustains respectful, inclusive positive working relationships. Promotes mutual respect with diverse colleagues, customers, and communities.
Demonstrates - Takes action to ensure that all people are treated fairly and equitably; incorporates different personal styles that are effective in accomplishing desired outcomes. Demonstrates a fit between GDR Group and their client’s mission and core values.
Continuous Improvement
Continually seeks opportunities to improve processes and performance outcomes. Tries new approaches and takes risks that lead to increased efficiency and effectiveness
Develops and Supports – Develops techniques to encourage a quality-oriented culture; actively supports ways and means of continuous improvement within the team to eliminate inefficiencies and ensure achievement of targets, goals, and required service levels.
Continuous Learning
Actively seeks and/or creates opportunities for learning to develop stronger personal and professional skills. Demonstrates a genuine intent to develop others through coaching, mentoring, and delegating
Develops Self – Applies various learning experiences (e.g., training, cross-departmental assignments) to identify underlying causes of problems and potential solutions; accepts challenges of unfamiliar assignments and actively seeks/constructively uses feedback
Teamwork/Collaboration
Demonstrates confidence that people working together bring insight and wisdom to achieving shared objectives.
Contributes - Adapts the way in which a job is performed to respond to the circumstances and needs of the team; shares information with others; willingly participates towards the achievement of group goals
Focus on Service
Develops and maintains strong relationships by identifying, anticipating, then meeting or exceeding the needs and expectations of people we support. Views each interaction as a unique opportunity to support others.
Builds – Builds long-term relationships by recommending novel solutions and generating customer satisfaction; in partnership with others.
Problem Solving
Gathers, organizes, and evaluates relevant information in order to assess situations, identify root causes to problems and evaluate alternative courses of action. Acts promptly and decisively to address problems that arise
Anticipates and Applies - Resolves moderately complex problems by applying training and/or experience in carrying out a structured problem-resolution process
Strategic Planning and Action
Develops long-range plans in alignment with the mission and future direction of the organization
Organizes Self - Organizes plans well in advance, setting realistic targets, reviewing, and monitoring progress; thinks through activities, allowing time for completion; demonstrates forward thinking about tomorrow’s issues
Business Acumen
Ability to understand the industry, business operations, and problems, and leverage that knowledge in achieving business objectives
Operates tactically - Full understanding of links between individual, departmental, and corporate goals; aware of the marketplace and changing commercial or competitive pressures
Technical Expertise
Ability to understand technical issues and identify potential solutions, and leverage that knowledge to maintain, operate, and achieve technical objectives and standards
Advances knowledge – Applies technical knowledge in difficult situations to support project delivery; requires occasional guidance; demonstrates understanding of concepts, processes, and requirements
Innovation
Challenges current assumptions for the development of out-of-the-box solutions
Contributes – Participates in the brainstorming process and contributes to various due diligence tasks in one’s own area(s) of work; shares own ideas for improvement and welcomes other opinions and viewpoints
Data Center
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Perform analysis & trending of data and Data Center resource use and escalates potential issues to senior members of the team.
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Maintains and audits all documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions etc.
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Actively participates in infrastructure maintenance & refresh activities as defined by the Data Center maintenance calendar.
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Responds to, resolves, and minimizes adverse impacts to the business caused by errors in the IT infrastructure and may assist with actions to prevent the recurrence of incidents related to those errors.
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Installs and/or assists with the installation of server, network equipment/appliances, power and associated hardware and software. This includes but is not limited to: OS, cable and power installations.
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Performs ongoing monitoring and reporting of current resource utilization levels and errors in the Data Center environment.
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Maintains an awareness of current security threats, vulnerabilities, risks and associated technical countermeasures and security best practices.
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Report statistics on CRAC’s, ATS’s, PDU’s, UPS’s and generators. Compare data to accepted tolerances and escalate to proper management if out of band.
Required:
High School Diploma plus bachelor’s degree or equivalent work experience
Preferred:
One or more of the following certifications:
Information Management:
- Treats all information and data within the scope of the position with appropriate confidentiality and security
Risk Management:
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Cooperates fully in all risk management activities and investigations
Minimum Position Qualifications:
Education: High School Diploma plus bachelor’s degree or equivalent work experience
Experience: 2-4 years of experience in a technical role