LifeWorks of Austin, TX is looking for a Resident Liaison to join our Permanent Supportive Housing program! The Resident Liaison is part of the Permanent Supportive Housing (PSH) program. This position oversees resident needs across Lifeworks residential properties, working with upwards of 76 units comprised of families and single occupant’s residents. This position works closely with other professionals in coordinating services provided within and outside of LifeWorks. The Resident Liaison builds trusting relationships with individuals and families that are not being served or are underserved by existing community service delivery systems. Services include (but are not limited to) supporting residents with the completion of intake process, administrative functions, as well as provision of basic needs, referrals, and crisis intervention. Responsible for providing administrative support to programs by maintaining client files, entering data, and completing required documentation.
This full time, non-exempt position earns a competitive starting rate of $24.86-$27.17/hr depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!
RESPONSIBILITIES
- Provide direct oversight and assistance to residents across Lifeworks residential properties.
- Provide resident-focused, healing-centered support services to diverse individuals who may have experienced chronic homelessness, systems involvement, mental health challenges, substance use challenges, a history of trauma, early pregnancy/parenthood, etc.
- Maintain timely, complete, and accurate case records and documentation.
- Perform heavy data entry into agency/funder databases and ensure timeliness and accuracy of data entry.
- Assist residents with obtaining necessary documents to secure employment or housing (e.g., state ID, birth certificate, social security card).
- Provide individualized services to residents that are primarily administrative in nature, such as completing paperwork or online applications, gathering of documents, etc.
- Regularly and effectively assess and manage incidents and crisis situations with calm, care, and positive regard for residents, using de-escalation and safety planning techniques as appropriate.
- Comply with all requirements outlined by funding sources, licensure, and accrediting bodies, the program, and the agency. These requirements may pertain to data, paperwork, philosophies, processes, and procedures, among other things.
- Collaborate with internal and external partners to advocate for resident needs, coordinate services, and provide referrals.
- Coordinate with local vendors (childcare, grocers, education institutions, and others) to establish business relationships to support purchase of goods and services for clients.
- Participate in community events that may go outside of normal business hours.
- Collaborate with LifeWorks employees and property management around vacant units, application submissions and move ins in order to support new residents.
- Transport residents to agencies and services, as needed.
- Prepare for and actively participate in supervision meetings and all other required meetings or trainings.
QUALIFICATIONS
- Requires a Bachelor’s Degree in social or behavior sciences or administrative field;
- Requires a minimum 2 years’ experience with youth; or
- Equivalent combination of education and experience.
- Proficient in HMIS, Microsoft Office, Outlook, and agency database.
ABOUT LIFEWORKS
With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth and families seeking their path to self-sufficiency. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community.