About Us:
Giving Tree Dispensary is a woman-owned and operated small business serving the north Phoenix community. We believe that our people, products, and process make us a great place to shop and an even better place to work! As a locally owned, single location retail store, we know that great service is the key to our success.
Position Overview: We are hiring for Two Part Time positions
- Receptionist 1: Tues – Sat 10 a.m. – 2 p.m. (20 hrs)
- Receptionist 2: Tues – Sat 1:45 p.m. – 7:45 p.m. (30 hrs)
We are seeking a professional and friendly receptionist to be the first point of contact for our customers. Your outgoing, welcoming presence will be the first impression our customers have of our business. The ideal candidate will have excellent communication skills, a commitment to providing outstanding customer service and an outgoing, friendly personality. You’re expected to display a consistently positive attitude and to treat our customers with the utmost respect at all times. The receptionist will manage the front desk, handle customer inquiries in-person, by email and phone, and ensure a smooth and welcoming experience for all visitors.
Key Responsibilities:
- Greet and check in customers with a warm and friendly attitude
- Verify customer identification and medical marijuana cards (if applicable)
- Answer phone calls and respond to emails in a timely and professional manner
- Assist customers with basic inquiries, including product availability, our loyalty program, online ordering, etc.
- Address and deescalate customer concerns and complaints with patience and professionalism
- Relay messages accurately and ensure effective communication with other team members
- Manage the flow of customers in the waiting area, ensuring compliance with dispensary policies
- Maintain a clean and organized reception area
- Maintain confidentiality and comply with relevant regulations
- Provide support with administrative tasks as needed, such as placing food orders, signing in visitors, taking messages, etc.
Qualifications:
- High school diploma or equivalent
- Previous experience in a customer service or receptionist role
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Proficiency in Microsoft Office Suite and other relevant software
- Strong attention to detail and organizational skills
- Must be 21 years of age or older
- Ability to pass a background check
- Must possess of obtain a Facilities Agent card (FA card) This is a state requirement!
Preferred Qualifications:
- Experience working in a cannabis dispensary
- Knowledge of Arizona state cannabis regulations
- Bilingual skills are a plus
Benefits:
- Competitive hourly wage
- Employee discounts on products
- Opportunities for career growth within the company
- Friendly and supportive work environment
* Please note that this is not a tipped or commissioned position.
Job Type: Part-time
Pay: $16.00 per hour
Expected hours: 24 – 30 per week
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Phoenix, AZ 85027 (Required)
Ability to Relocate:
- Phoenix, AZ 85027: Relocate before starting work (Required)
Work Location: In person