DEPARTMENT: IT Technical Services
WORK HOURS: As required to fulfill responsibilities
REPORTS TO: Manager, IT Infrastructure Services
Level I:
- Minimum two (2) years of college in a relevant course track or completion of an accredited technical training program preferred. May substitute three (3) years of experience in a Technical Support position
- Minimum one (1) year experience in the current or similar environment
- A+ / Net+ / Security+ or comparable certification desired
- Operational understanding of network and VoIP / PBX communication systems
- Firm understanding of the OSI model
- Demonstrated understanding of IP numbering schemes and subnetting
- Proficiency using Outlook, Word, Excel, and Visio
- Demonstrated continued professional development
Level II:
- All qualifications listed for Level I
- At least three (3) years' experience as a Network and Telecommunications Administrator
- At least one (1) industry recognized Networking/Telecommunications certification such as CCNA
Senior:
- All qualifications listed for Levels I and II
- At least seven (7) years' experience as a Networking and Telecommunications Administrator
- At least two (2) advanced industry recognized certifications, such as CCNP Enterprise, CCNP Collaboration, and CCNP Data Center
QUALIFICATIONS:
- Good troubleshooting skills to determine cause and take appropriate action to correct errors
- Ability to configure and install equipment to meet organizational and vendor specifications
- Ability to work independently and in teams with good problem solving, communication, and organizational skills. Diligent, results-oriented work habits
- Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions
- Detail oriented. Able to perform complex technical evolutions with a minimum number of errors/misses
- Ability to work with a wide variety of technical and non-technical people
PERFORMANCE RESPONSIBILITIES:
- Maintain voice and data network end user equipment
- Promptly notify Manager of problems, unexpected tasks and missed targets
- Actively pursue training and knowledge of new systems, completes training and certification programs as required
- Maintain the security of the Data Center systems and information, per VMC and departmental Information Privacy policies
- Support Manager in controlling expenses; provide input for budgeting departmental needs
- Provide after-hours support as necessary
- Participate in on-call rotation as scheduled
- Perform routine maintenance and support of network/telecommunication servers and applications
- Use network monitoring tools to evaluate performance, troubleshoot issues, monitor throughput and evaluate configurations
- Day to day troubleshooting of phone system, LAN and WAN
- Maintain cabling infrastructure
- Work effectively with vendors and contractors to deploy and maintain network and telecommunication infrastructure
- Maintain Wireless AP's, wireless phones and documentation thereof leveraging industry standard applications such as Visio
- Maintain network and telephony related documentation and associated database for disaster recovery as necessary
- Provide local and remote end user support
- Participate on a team to support network and telecommunications projects
- Review, understand and provide technical briefings of vendor manuals and documents
To view the full job description, please visit our careers page at www.valleymed.org/careers
Job Type: Full-time
Pay: $72,750.00 - $156,757.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
Education:
Experience:
- Telecommunications: 2 years (Required)
Ability to Relocate:
- Renton, WA 98055: Relocate before starting work (Required)
Work Location: In person