Job Description
Summary
The Care Manager develops partnerships with families and coordinates their care with other system partners. They facilitates the team process used to build on family and community strengths to address family needs. The Care Manager develops and implements crisis plans.
Essential Functions
Review referral information and all assessments prior to the initial meeting with the child and family.
Participate in the initial meeting with the child and family to gather additional information, to orient the family to the ISP (Individualized Service Plan) process and wraparound philosophy, to establish a relationship with the child and family, to identify additional team members for the Child/Family Team, and to develop a crisis plan with the family. Complete all initial meetings, assessments and documentation with the family within the required timelines.
· Responsible for the coordination and facilitation of all team meetings.
· Link the child and family to services identified in the crisis plan and ISP and revise as necessary.
· Meet with the children and families in their home, in community-based arenas, or in the office to support ISP goals and objectives at least once a month.
· Ensure that all community resources are exhausted before pursuing out-of-home treatment. When out of home treatment is determined to be the least restrictive treatment to meet the youth’s needs, the Care Manager completes the out of home referral, and uploads documents to CYBER. The Care Manager maintains the youth on YouthLink, with the Specialty Residential Treatment Unit, facilitates scheduling, attends meet and greet meetings with the family and potential providers. The Care Manager is also responsible for reviewing joint Care Review Plans.
· Document all contacts, interventions and status updates in CYBER weekly.
· Provide on-call crisis management coverage as scheduled.
· Maintain regular contact with families and wraparound service providers to verify provision of authorized services, to receive feedback regarding progress toward goals, and to support positive collaboration.
· Completes Strengths and Needs Assessment (SNA) and Care Manager (CM) initial certification and recertification on an annual basis.
· Maintains Fidelity to wrap-around values and principles as exhibited by completion of annual TOMS review.
· Ensure that formal services are transitioned to sustainable community-based interventions when deemed appropriate based on the strengths and needs of the youth and in a timely manner.
· Attend all court meetings/reviews as necessary.
· Complete flex fund requests and referrals in a timely manner.
· Complete discharge/transfer ISPs within 2 days of final CFT meeting.
· Meet with the Care Manager Supervisor on a regular basis to provide outcome status update on all assigned youth and families, to obtain guidance on care management, to identify barriers to service implementation, and to inform of any change in service plan.
· Identify new formal/informal community resources and provide this information to the Director of Community Engagement and Resource Development.
· Identify gaps in formal services and provides this information to the Care Manager Supervisor and/or Director of Community Engagement and Resource Development.
· Attend relevant meetings, team meetings, in-service training and conferences as scheduled.
· Maintain child and family confidentiality when interacting with co-workers and the community. Written consents are obtained prior to releasing any information.
· Report all accidents and incidents observed during work hours in accordance with CMO procedures.( fill out an UIR report; Universal Incident Report)
· Adhere to all child abuse and neglect mandated standards.
· Build and maintain effective working relationships with staff members.
· Build and maintain effective relationships with youth/families, provider agencies and the community at large.
· Comply with all agency policies and procedures.
· Work on special projects as requested.
Required Education and Experience
· Bachelor’s Degree in Social Work, Psychology, Counseling, or related field required.
· At least (1) year of related experience working with children or providing care management services.
Additional Qualifications/Attributes
· A valid driver’s license in good standing
· Strong interpersonal and communication skills
· Excellent organizational skills and the ability to prioritize effectively
· Professional, positive and enthusiastic attitude
· Team player and able to build positive working relationships
Families and Community Together (FACT) expects all Employees to commit to the following behaviors/values:
Integrity Teamwork
Consistency Creative Problem Solving
Persistence Fiscal Responsibility
Commitment to Positive Outcomes Respect for Diversity
Accountability Professional Development
This job description is not intended to be an exhaustive list of all responsibilities, duties and activities required for this job. The responsibilities, duties and activities may change at any time with or without notice.
Job Type: Full-time
Pay: From $24.77 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Education:
Experience:
- Social work: 1 year (Required)
Work Location: On the road