Customer Support Specialist
Company Overview:
Join a forward-thinking company that has been a leader in the household appliance industry for over a century! Yale Appliance is dedicated to providing exceptional service and innovative solutions to our customers. With a brand-new facility located in Norton, MA and a strong commitment to employee growth, we are looking for motivated individuals to join our team.
Position Summary:
We are seeking a dedicated and experienced Customer Support Specialist to handle incoming calls from customers in need of appliance servicing. This role is crucial in ensuring customer satisfaction and maintaining our high standards of service excellence.
The ideal candidate will have a minimum of 3-5 year’s of over the phone customer service experience in a high call volume environment with a focus on situation resolution and customer relationship building. You must have a pleasant demeanor and professional image and the ability to excel in a team environment.
What We Offer:
Hybrid Work Schedule: Enjoy the flexibility of working both from home and in our state-of-the-art facility. This position would involve 2 remote days and 3 in-person days per week, so you’ll get the best of both worlds.
Thorough Training Program: Comprehensive training to equip you with the knowledge and skills needed to excel in your role.
Brand New Facility: Work in our modern, comfortable, and fully equipped environment conveniently located off Route 495, Norton, MA.
Stability: Stable employment with a Monday-Friday schedule including rotating Saturdays (one per month) after training, which will provide you with one weekday off in exchange that week.
Career Growth Opportunities: Dedicated career development and growth within the Customer Service Department, ensuring you have the support and resources to grow and excel in your role.
Key Responsibilities:
Resolution of customer issues regarding appliance delivery, installation & service.
Scheduling for delivery, technical and installation teams.
Inbound & outbound calls and emails responding to technical and sales inquiries.
Email communication amongst internal staff and external consumers & manufactures
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with team members to ensure seamless service delivery.
Qualifications:
Previous call center experience is required.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work a rotating Saturday schedule.
Proficient in basic computer applications and customer service software.
High school diploma or equivalent.
Experience in the appliance industry or a related field a plus!
Pay Rate: $22/hour and up, based on experience
Training Schedule: Monday-Friday 8:30am-5:00pm. Training expected to last 6-8 weeks.
Regular Schedule: Monday-Friday (with rotating Saturdays) 8:30am-5:00pm
Join Our Team!
If you're passionate about customer service and looking for a dynamic role in a supportive and innovative environment, we'd love to hear from you. Be part of a team that values your contributions and helps you grow professionally.
Embark on a rewarding career journey with us and help deliver exceptional service to our valued customers! Apply today!
Keywords: Call Center, Customer Service, Account Management, Customer Support, CRM, Client Services, Scheduling Coordinator.
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Call center: 3 years (Preferred)
Ability to Relocate:
- Norton, MA: Relocate before starting work (Required)
Work Location: Hybrid remote in Norton, MA