**Job Overview:** We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct inquiries to the appropriate department - Handle guest requests and resolve any issues promptly - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with night audit procedures as needed **Skills:** - Experience in the hospitality industry preferred - Multilingual or bilingual proficiency is a plus - Strong customer service skills - Knowledge of phone systems and etiquette - Ability to handle guest relations effectively - Familiarity with hospitality management practices Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where you can interact with guests from diverse backgrounds and contribute to their positive experience. If you are passionate about hospitality and enjoy providing excellent service, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: No less than 32 per week
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Lancaster, PA 17602 (Required)
Ability to Relocate:
- Lancaster, PA 17602: Relocate before starting work (Required)
Work Location: In person