Job description
What We'll Accomplish Together:
As a front desk associate at this Massage Envy franchised location, essential responsibilities revolve around providing excellent services to members and guests. These include:
- Promoting the Wellness Program.
- Answering phone calls.
- Assist management.
- Setting and checking members and guests in and out for appointments.
- Greeting members and guests upon arrival.
- Re-engaging inactive members.
- Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
- Accepting constructive criticism in a positive manner and using it as a learning tool.
- Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
- Staying updated on retail products and promotions.
- Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
- Assists in administrative tasks including filing, member folder
- maintenance, and data entry of client records and surveys.
- Assists in maintaining cleanliness of therapy rooms, common
- areas and store room.
- Various duties as assigned by Clinic Management.
What it Takes to Succeed:
Education, Skills and Training:
- Have a high school diploma or equivalent (GED).
- Possess basic math and cash handling experience.
- Have strong phone and computer skills.
- Have previous customer service experience (preferred).
- Be able to prioritize and perform multiple tasks.
- Work cohesively with others in a fun and fast-paced environment.
- Possess general knowledge of massage and esthetic services and modalities.
Communications and Personal Interactions
- Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
- Maintain client confidentiality.
We offer:
- Competitive Compensation
- Medical Benefits
- Paid Time Off
- Flexible schedules
- Complimentary Employee Assistance Program (EAP)
- A very positive culture
- Respectful working environment
Please submit your resume to schedule a tour and meet with our team!
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Commission
- Referral program
Schedule:
- Monday to Friday
- Night shift
- Weekends
Supplemental Pay:
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Required)
Experience:
Work Location: One location
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person