Automotive Service BDC/Appointment Setter Representative
Earn Up to $41,600+ (first year potential)
Tom Peacock Cadillac is NOW Hiring Service BDC Representatives!
Business is BOOMING at our BRAND NEW FACILITY!
Tom Peacock Cadillac is one of the TX's most progressive, largest volume-selling, and highest paying auto dealers! We are seeking additional highly-motivated Service Appointment Coordinators for our busy BRAND NEW service center.
As a Service Appointment Coordinator/Service BDC Representative, you will be working in our Service call center.
Responsibilities Include but are not limited to:
*Answering calls and scheduling customer appointments for our main shop, express services and collision center
*Scheduling customer pick-ups/drop-offs
*Scheduling loaner cars for the customers
*Serve as the customer's point of contact, keeping the customer up to date on their car & the services & repairs being performed
*Responsible for sending and receiving emails, working the phone, setting service appointments & customer follow-up
*Helping with reception and cashier area if needed
Ideal Candidates will Possess:
*High level of customer service skills, including excellent customer follow-up skills
*Call center experience is a plus but not required
*Strong computer skills
*Prior dealership BDC experience is a plus
*Familiarity with CDK Dealer Management Systems is a plus
*Some basic automotive knowledge
*Good organizational skills & time management skills
*Strong attention to detail
*Ability to work in a fast-paced environment, both on a team and independently
*Excellent phone skills, answering inbound and making out bound calls
*Strong communication skills, both verbal & written, ability to explain a process, situation, repair or service when providing updates on customer's vehicle
A HIGH DEGREE of CUSTOMER SERVICE EXPERIENCE IS DESIRED
*Prior Experience as a Telemarketer/Customer Service/Call Center Rep is a PLUS!*
*Prior BDC (Service or Sales) Experience is a PLUS!*
*Basic Computer and Phone Skills are a MUST*
Men, Women, College Grads & Veterans Welcome!!!
Our Benefits Package includes, but is not limited to:
*The Industry's top pay plan-Earn from $15 to $20/hr (based on exp)
*Earn $31,200 to $41,600+/yr
*5 Day Work Week-Monday through Friday & Alternating Saturday (work Sat., get a weekday off), Closed on Sunday
*BRAND NEW State of the Art Facility!
*Paid Vacation/Time Off
*401k Plan w/ Match
*Health Insurance
*Dental Insurance
*Vision Insurance
*Life Insurance
*Short & Long Term Disability Insurance Available
*Employee Discounts on Products, Parts & Service
*Professional Development Assistance
*Solid Job Security With a Stable Organization (Our employees stay 8+ years with us on average)
*Great Opportunities for Advancement Within Our Stellar Organization
We are an honest, ethical dealer and we are looking for honest, ethical people to add to our sales team!!
All those interested in a great new career should APPLY, and call 855-223-8068 to set up a face-to-face interview. ABSOLUTELY NO WALK-INS-YOU MUST SET AN APPOINTMENT.
Tom Peacock Cadillac
15480 North Freeway
Houston, TX 77090
*Drug-Free Workplace
*Must Be At Least 21 years of Age
*Must Possess a Valid Driver's License
*Must Be Authorized to Work in the U.S.
*Equal Opportunity Employer
Experience in the following is a plus: Appointment Setter, Service Coordinator, Service Appointment Setter, Service Appointment Coordinator, Service Advisor, Automotive Service Advisor, Customer Service, Lead Generator, BDC, BDC Representative, Business Development, Internet Sales, Internet Sales Representative, Internet Sales Consultant, Telemarketer, Call Center, Outbound Calls, Inbound Calls, Internet Leads, Appointment Setting, Scheduling, Lead Generator, Scheduling, BDC, BDC Manager, Internet Manager, Business Development Center Manager, Business Development, Appointment Setting, Appointment Setter, Telemarketer, Call Center, Internet Sales Consultant, Outbound Sales, Inbound Sales, Outbound Calls, Inbound Calls, Internet Leads, Automotive Sales, Automotive Sales Consultant, Car Sales, Hospitality Sales, Restaurant Server, Bartender, Telephone Sales, Telephone Skills, Cellular Phone Sales, Business to Business Sales, Insurance Sales, Financial Sales, Communication Skills, Phone Skills, Telephone Skills, Appointments, Appointment Schedule, Leads, CRM, etc.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Travel requirement:
Work Location: In person