The Administrative Assistant reports directly to the Office Manager and is responsible for coordinating office tasks and activities of the SYNERGY HomeCare business. This position includes maintaining positive relationships with caregivers, clients, and office team members.
This position entails establishing a positive is the initial contact for intake and is responsible for making callers feel welcome and assisting with any questions or needs they may have. The Administrative Assistant will be responsible for helping as needed in areas of office organization, intake, recruiting, scheduling, and cleanliness of the office.
Qualifications:
- Customer services skills and phone answering management experience.
- Proficiency in computer skills (Google Suite, Excel, Power Point, etc)
- Knowledge of scheduling software (eRSP or similar) or CRM preferred.
- Well-honed time management skills
- Exemplary communication skills, both verbal and written
- Should have a valid driver License and reliable transportation.
- Knowledge of scheduling and on-call procedures (preferred)
- Proficiency in office software and applications (e.g., Microsoft Office, spreadsheets, databases)
- Experience working in a home care agency environment(preferred)
Essential Duties and Responsibilities:
- Operates multi-line phone system to receive and direct incoming calls. Obtains caller’s name and purpose of call.
- Efficient in triaging calls and directing them to the right staff.
- May answer basic questions for caregiver applicants or prospective new clients.
- Assist with recruiting (going through hiring database, making calls, reviewing, resumes, and setting up interviews, orientation and training)
- Collect and distribute client documentation and supplies dropping off brochures to medical sites.
- Manage and update caregiver databases, ensuring data integrity and accessibility.
- Support quality assurance initiatives, including gathering feedback and conducting satisfaction surveys.
- Collaborate with other team members to ensure seamless communication and coordination.
- May participate in the on-call rotation, answering after-hours calls.
- Able to assist in back up caregiving for last minute call offs and/or requests.
- Assist with other office duties as assigned.
- Inventories, orders, organizes, and stores all office supplies.
Benefits
- Competitive Payrate
- Opportunity for advancement
- Training & development
- Competitive compensation
- Opportunities for professional development and growth
- Supportive and collaborative work environment
- Rewarding experience of contributing to the well-being of clients and their families
- Flexible scheduling options to accommodate personal needs (part-time)
This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.
If you would like to join our outstanding team at SYNERGY HomeCare, apply today!