· Prepare, supervise and coordinate daily/weekly core processes, work order generation and assignments in support of business operations in coordination with the General Manager/CEO or President, to include overall management of daily business operations.
· Manage, prepare and assign new work orders daily in collaboration with the CEO and President in support of . Specifically, prepare documents relating to
o Proposals
o Invoices
o Installations
o Service
o Purchasing
o Account Database Management
· Submit a daily and weekly Business Operations Report on the status of all scheduled work orders.
· Oversee the daily activity of the field and administrative support team, including mentoring and coaching employees, as needed
· Manage sourcing, purchasing, receiving and staging of materials and equipment to ensure on-time delivery to meet contractual installation and service requirements
· Ensure compliance with company facility and vehicle maintenance in accordance with company policy
· Administer after hours emergency notification and messaging response
· Oversee monitored client code and user changes and emergency response contact information
· Ensure administration of Work Place Safety and Drug-free Workplace Programs
· Recognize and reward exceptional workmanship
· Ensure that field employees are trained and qualified for product and technical requirements for each job assignment.
· Ensure field technicians clock in and out of job assignments, including travel and required lunch and break times, in a timely manner
· Ensure field technicians complete job status notes before leaving each job each day.
· Ensure that unused job materials are off-loaded from trucks daily and stored appropriately in warehouse
· Prepare employee performance evaluations for field and operations support staff, and provide input to General Manager and President regarding performance incentives
· Oversee the resolution of field and operations support staff complaints, grievances and disputes
· Assist with field and operations employee discipline processes
· Assist with exit interviews, as needed
Job Type: Full-time
Pay: $58,061.00 - $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Education:
Experience:
- Operations Management: 5 years (Required)
- Low voltage: 2 years (Preferred)
Language:
License/Certification:
- FASA/BASA or NICET (Preferred)
Security clearance:
Ability to Commute:
- Fort Walton Beach, FL 32548 (Required)
Ability to Relocate:
- Fort Walton Beach, FL 32548: Relocate before starting work (Required)
Work Location: In person