Knowledge of:
Policies and procedures involved in SDU payment processing, customer service operations, and other areas of operation;
Child Support Enforcement policies;
Company organization, operations, policies, and objectives; including user manuals and employee and supervisor handbooks;
Oral and written communications skills;
Modern office practices, procedures, and equipment;
Record-keeping techniques;
Principles and practices of supervision and training;
Technical aspects of field of specialty; and
Interpersonal skills using tact, patience, and courtesy.
Ability to:
Interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs;
Maintain accurate and interrelated records;
Respond promptly to customer needs;
Remain open to others’ ideas and try new things;
Able to build morale and group commitments to goals and objectives;
Make mathematical calculations and projections quickly and accurately;
Audit for completeness and accuracy;
Identify and resolve errors;
Develops innovative approaches and ideas;
Diffuse volatile situations;
Work with integrity and ethically;
Work independently with little direction;
Establish and maintain effective working relationships with others;
Analyze situations accurately and adopt an effective course of action;
Meet schedules and time lines;
Plan and organize work;
Train and evaluate the performance of staff;
Work confidentially with discretion;
Undertakes self-development activities; and
Communicate effectively both orally and in writing.