POSITION SUMMARY:
It is the primary responsibility of the Housekeeping Floor Manager to oversee the day-to-day operations of assigned areas to ensure the overall cleanliness of rooms and all public spaces. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
POSITION RESPONSIBILITIES/DUTIES:
- Supervises assigned floors and ensures all rooms are cleaned to Downtown Grand standards
- Creates a good work environment that promotes teamwork, mutual respect, and team member satisfaction and properly utilizes performance feedback, recognition, training, and adherence to company policies, legal requirements, and collective bargaining agreements
- Supervises Housekeeping team members to ensure they are alert to all their duties and adhere to Downtown Grand and Housekeeping policies and procedures
- Completes required number of Standards Tests daily basis to ensure Guest Room Attendants (GRAs) are conforming to the sanitation requirements of health laws and Housekeeping standards
- Maintains records including repairs needed, lost and found items, and quality of work completed by team members
- Instructs team members and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards
- Inspects guest rooms completely and thoroughly for cleanliness
- Monitors all public area cleanliness and leads all Casino and Utility Porters on the assigned shift
- Must be able to work in all weather conditions, inside and outside, including but not limited to heat, cold, rain, wind, snow or any other weather conditions that may arise
- Submits required number of hallway evaluations to the Assistant Director of Housekeeping
- Monitors the time clock when clocking employees in and out
- Calls-in/Enters status of all rooms, work orders, and carpets to be shampooed
- Utilizes proper procedures for entering/cleaning a guest room
- Resolves guest concerns in a timely manner
- Completes daily worksheets accurately and in a timely manner
- Issues and retrieves all master keys, iPods and two-way radios at the beginning and end of each shift