Job Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills.
Responsibilities:
- Greet and assist guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Handle guest requests and resolve any issues promptly
- Process payments and maintain accurate records
- Provide information about hotel services, facilities, and local attractions
- Assist with night audit procedures as needed
Experience:
- Previous experience in guest relations, front desk, or customer service preferred
- Knowledge of hospitality management practices
- Excellent phone etiquette and communication skills
- Ability to work effectively in a fast-paced environment
- Multilingual skills are a plus
- Familiarity with hotel operations and night audit procedures
Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences for visitors.
Job Types: Full-time, Part-time
Pay: $15.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work setting:
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Big Timber, MT 59011 (Required)
Ability to Relocate:
- Big Timber, MT 59011: Relocate before starting work (Required)
Work Location: In person