We are seeking a Front Desk Agent who will handle a variety of duties in a busy office. We have 3p-11p shifts and 7a-3p shifts available We are looking for full time and part time.. The right candidate will possess a friendly demeanor and enjoy engaging with customers, as well as performing clerical work such as filing, photocopying and faxing. We're also looking for individuals who have experience utilizing computers and are comfortable working in a hotel environment.
Responsibilities:
- Answer calls from prospective guests
- Book and register rooms over the phone, in person, or online
- Keep records of room availability and guests' accounts
- Assign guests' rooms
- Make room adjustments as needed
- Contact housekeeping to deliver requested amenities
- Communicate with housekeeping to determine when rooms are ready
- Inspect rooms post-checkout
- Process check-outs
- Receive and hold mail or packages for guests
- Bill for accommodations and additional charges
- Answer inquiries in regard to travel directions and make dining and entertainment recommendations
- Assist guests with vacation planning
- Stock snacks, beverages, and other items available for purchase
- Assist with setting up and cleaning up continental breakfast offerings
- Arrange maintenance repairs
- Gather and respond to requests or complaints from guests
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person