Description
The purpose of this position is to administer Front Office policies, programs and practices, including planning, organizing, implementing, and coordinating. This position is part of a management team that is responsible for the day to day operations of the front of the house including guest transactions, bell services, night audit and loss prevention.
Essential Functions:
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Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads.
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Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
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Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
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Ensure guest reservation policies, standards and procedures are met.
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Ensure the effective resolution of any complaints/challenges.
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Ensure loss prevention procedures are efficiently followed and any issues immediately resolved.
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Ensure guest check-in/check-out procedures are efficiently followed and any issues are immediately resolved.
Qualifications and Physical/Mental Requirements
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Minimum 21 years of age,
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Proof of authorization/eligibility to work in the U.S. Minimum
- 2 years hotel supervisory or management experience preferred
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Knowledge and experience of the operation of a condo-hotel is preferred
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Previous SMS Host preferred. Microsoft Office experience required.
The Platinum Hotel is an Equal Opportunity Employer.
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