Essential Job Duties and Responsibilities:
- Learn new software programs and train division personnel
- Develop training aids and quick reference guides for users.
- Install personal computer and printer for new employees.
- Provide training to new employees on the computer system and hardware packages.
- Schedule and coordinate Skillware or other offsite training for new employees.
- Provide ongoing training support to division personnel.
- Update division personnel concerning changes in computer procedures.
- Provide user support on all aspects of Enterprise Imaging System (EIS).
- Serve as division office microcomputer system administrator by maintaining division distribution lists, passwords and library of standard documents.
- Install computer hardware and software upgrades.
- Assist in the installation of EIS hardware and software.
- Assist field staff personnel with agent training on software packages, such as Open Crisp, by preparing training materials and/or making training presentations.
- Accompany field personnel to install computer hardware/software in agent’s office.
- Provide assistance with telephone calls from field staff and agents to resolve problems using computer software and hardware.
- Division liaison with Information Technology department to identify and resolve division problems with computer communication network, hardware or software.
- Perform other job related duties as necessary.
Knowledge, Skills, and Abilities
- Be fluent in the following software components:
- Microsoft Office
- Web Browsers: Internet Explorer, Firefox, Chrome
- Network basics for file transfers and management
- Windows Desktop Operating System
- Virtual Private Network (VPN)
- Be knowledgeable with the following hardware components:
- Personnel Computers, Laptops and Mobile Devices
- Scanners and Printers
- Ability to learn Company specific software and new software products.
- Ability to listen carefully to users describe computer problems over the phone and the ability to diagnose problems and provide solutions.
- Knowledge of or the ability to learn Rain and Hail’s products, services and systems in order to assist users.
- Knowledge of or the ability to learn the terminology used by the insurance industry and the company.
- Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers.
- Knowledge of organizational methods and ability to manage multiple tasks simultaneously.
- Ability to learn and develop skills in the use of Division equipment, including computers, software, EIS scanners and workstations, calculators, telephone system, etc.
- Ability to remain calm and professional during peak periods of activity.
- Ability to work from oral or written communication.
- Ability to travel away from home on a limited basis.
- Ability to work independently under general supervision.
- Ability to maintain confidentiality related to all duties and responsibilities, including marketing information, product knowledge, pricing, processes and systems.
- Ability to assist in other work related areas as required.
The pay range for the role is $54,000 to $86,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.