IV Wireless
Our mission is to offer its customers the highest quality cell phone products and services. Its owners focus on personalized service to their customers by offering convenience and rapid service. Additionally, IV Wireless has the technological expertise to assist customers in picking the products and service that best meets their needs. Finally, our staff will have strong vendor relationships with the product suppliers and will be able to meet customer's demand for the newest innovation in cellular prone technology.
We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.
Responsibilities
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing, and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Ensure racks are fully stocked
- Manage returns of merchandise
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the Store Manager
- Stay up-to-date with new products/services
Skills
- Proven work experience as a Retail Sales Representative, Sales Associate, or similar role
- Bilingual (English/Spanish) A+
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Basic math skills
- Track record of achieving sales quotas
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts
- High school degree
- BSc in Marketing or related field is a plus
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Experience:
- Customer Service: 2 years (Required)
Language:
Ability to Relocate:
- Orlando, FL 32839: Relocate before starting work (Required)
Work Location: In person