Description:
CarSaver, a fast-growing automotive technology and marketing company, is looking for a talented Auto Advisor to help it revolutionize the way the world buys and sells cars.
PERKS- Our team members enjoy terrific benefits which include:
-
Comprehensive Medical, Dental and Vision Insurance
-
Paid Vacation, Sick, and Holidays
-
401k with employer match
-
Employee Vehicle Purchase Program
-
Frequent happy hours/team activities
-
FREE Snacks, Beverages and CANDY
-
Endless Advancement Opportunities
Job Description:
As the Personal Auto Advisor, you will play a vital role in the growth of our organization. As a key team member, you will be expected to be organized, to have a positive attitude, and to consistently keep our organization flowing smoothly.
We are looking for a one-of-a-kind personal auto advisor who is an expert at multi-tasking and is flexible to business needs.
This position will report directly to the Operations Manager.
Responsibilities:
-
Guiding customers through CarSaver’s simple and easy signup process
-
Enthusiastically educate and assist website guests by answering product and service questions via inbound calls, Live-Chat, e-mail, and guest requested phone calls
-
Scheduling appointments for CarSaver customers with certified CarSaver partner dealerships
-
Resolve customer challenges through being able to identify the source of the problem, determine the best solution and conduct follow-up to ensure resolution
-
Document any process or technical challenges to ensure product quality and development via CarSaver portal
-
Exceed weekly and monthly performance targets
-
Other duties as assigned
Requirements:
Must Haves:
-
High energy
-
Outgoing personality with strong communication skills
-
The ability to deliver an excellent customer service experience over the phone
-
Good listening skills, and questioning techniques to determine guest needs
-
Unique ability to use a phone and computer simultaneously
-
Positive attitude, enthusiastic and passionate about revolutionizing the way the world buys cars
-
Aptitude for quick retrieval and communication of web-based information
-
Fluent in speaking and writing English
-
Strong sense of team mentality and reliability
-
Automotive experience not required but definitely a plus
-
Flexibility to work various shifts, including evenings and weekends