As a leader in the RFID market, Tageos design produces and offers a wide variety of innovative products that meet the needs of our customers, mainly in the retail, pharmaceutical and logistics industries.
Our cutting-edge technology allows our customers to better authenticate and trace their products and activities in an ever-changing environment.
With our know-how and the quality of our products, Tageos is developing in France and internationally.
WHY TAGEOS?
- World leader in the design and manufacture of RFID tags
- B2B sales mainly made internationally
- A multicultural environment with a team present all over the world as close as possible to our customers
- A sales force present in EMEA, America and APAC, and local Customer Service teams
- An opportunity for professional development within a fast-growing company
Missions & Responsibilities
A key player in Tageos' Sales department, the Americas Customer Service Manager will play a key role in the management, organization and performance of the Customer Service team for the Americas region.
Main responsibilities are as follows:
- Coordinate and manage the team's activities: creating and improvement of existing processes, management of improvements, organization of the activity and priorities
- Guarantee the proper application of processes and ensure the compliance of the actions carried out with regard to customer/business requirements
- Ensure good customer satisfaction: respect of commitments, deadlines, communication (overseeing orders from beginning to end)
- Provides overview for shipping process, including customs
- Participate in meetings with production to manage order status and priorities
- Manage month end reporting
- Responsible for retrieving and approving necessary documentation from our corporate headquarters
- Develop the team in the acquisition of new skills, new processes and provide support during the resolution of complex problems
- Participate in the continuous improvement of internal and interdepartmental tools, processes
- Define and monitor key objectives and operational indicators to drive the team's activity and performance
Training & Skills
· Bachelor’s degree in Business or related field OR 5 years’ relative work experience
· 5+ years’ managing customer service teams in a manufacturing environment
· Excellent time management and prioritization skills
· Excellent understanding of business planning and production processes
· Committed, independent, multi-tasker, flexible in a fast-growing company
· Experience with MS Office (Outlook, Word, Excel, PowerPoint) and ERP skills
· Excellent written and spoken English
· Team spirit and adaptability
· Structured
Setting & Schedule
· On-site in Fletcher, NC
· Scheduled working hours with on-call availability
· Available for occasional international travel (training, events, customer visits, etc.)
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Experience:
- Customer service management in a manufacturing facility: 5 years (Required)
Ability to Commute:
- Fletcher, NC 28732 (Required)
Ability to Relocate:
- Fletcher, NC 28732: Relocate before starting work (Required)
Work Location: In person