About us
Piaule Catskill is a landscape resort in Catskill, NY. We are a professional collaborative team.
Our work environment includes:
- Food provided
- Company perks
- Food provided
- Relaxed atmosphere
- Wellness programs
Position Summary:
The Night Manager is responsible for managing the evening operations of the property. The Night Manager will work a 3pm to 11:30pm schedule and oversee the overnight security team. The primary responsibility of the Night Manager is to support evening team members while providing exemplary hospitality to all Piaule guests. The Night Manager will act as the Manager on Duty when the Operations Manager is not on property.
Essential Responsibilities:
- Act as an ambassador of Piaule to ensure all guests receive unparalleled hospitality.
- Maintain effective communication with all departments of Piaule.
- Exhibit a high level of knowledge of the local area including dining, recreation and attractions.
- Exhibit comprehensive knowledge of the property, amenities and Piaule as a brand.
- Lead by example to all team members to ensure the highest quality of service.
- Mentor and coach all team members to improve their hospitality skills.
- Effectively handle issues in the workplace, including anticipating, identifying, solving and preventing these issues as they arise.
- Conduct guest surveys and alert upper management of guest feedback.
- Monitor public reviews (Google, TripAdvisor, ect.) and track any team member notification.
- Complete Incident Reports within 24 hours of any incident on property.
- Manage the Property Management Systems (StayNTouch, Toast & Way).
- Act as Guest Service Agent, Reservationist, Spa Attendant, Housekeeper, Manager on Duty when needed.
- Conduct nightly inspections of Main House, Spa and Cabins, addressing any potential safety hazards and cleanliness issues.
- Be accessible to guests and team members; listen to their concerns and ideas, interpret their needs, convey understanding and resolve concerns and pass along information to the Management team.
- Conduct meetings as necessary with team members.
- Delegate tasks as necessary.
- Support the coordination of special events on property.
- Be accommodating of a schedule that may consist of afternoon, evening, overnight, weekend and/or holiday shifts.
- Perform any and all duties as required.
Join our team as a Night Manager to lead our night operations with professionalism and dedication.
Job Type: Full-time
Pay: $62,000.00 - $67,500.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Evening shift
Weekly day range:
Experience:
- Hospitality: 2 years (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
Ability to Commute:
- Catskill, NY 12414 (Required)
Ability to Relocate:
- Catskill, NY 12414: Relocate before starting work (Required)
Work Location: In person